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Customer Success Executive

1 month ago

Mumbai, Maharashtra, India BridgeLoyalty Customer Experience Management LLP Full time

Company DescriptionWe are a specialized customer experience management firm led by industry veterans with over 100 years of collective expertise. Our leadership team, headed by Rohit, brings deep domain knowledge from prestigious organizations like Citibank, Airtel, and Oracle. With extensive experience across the Banking, Telecom, and ITES sectors, we're passionate about transforming service experiences for leading brands.Role DescriptionWe're seeking a dedicated Customer Success Executive to join our Mumbai office in a full-time, on-site position. In this role, you'll be at the forefront of managing customer relationships, driving satisfaction metrics, and ensuring exceptional service delivery.Manage end-to-end customer interactions through voice channels to maintain high satisfaction levelsAnalyze customer feedback and usage patterns to identify opportunities for enhancementDrive customer retention initiatives through proactive engagement and relationship-buildingHandle account management activities including regular customer reviews and escalationsCreate and maintain detailed documentation of customer interactions and accountRequired QualificationBachelor's degree in Business Administration or related fieldStrong analytical mindset with ability to interpret customer data and trendsExcellent verbal and written communication skillsProven track record in building and maintaining customer relationshipsProficiency in handling customer support tools and CRM systemsStrong problem-solving abilities and attention to detailPreferred QualificationPrior experience in service industry, particularly in Banking, Telecom, or ITES sectorsDemonstrated success in customer retention initiativesExperience with voice-based customer serviceKnowledge of customer experience metrics and reporting