Customer Success Executive

4 weeks ago

Mumbai, Maharashtra, India ERP4Impact Full time
We're Hiring:

Customer Success Executive (CTC - INR 5 Lakhs per annum)

Location: Mumbai |

Experience: 1 - 2 years |

Full-time

Are you someone who enjoys solving problems, helping people, and learning new things? Join our team as a Customer Success Executive and be the go-to person for ensuring our clients have a smooth and successful experience with our platform.

What does the Job look like?

Immediate Areas for Assistance (Customer Success Focus)

1.

Training & Onboarding

- Create, maintain and update training decks, video guides, or SOPs. - Schedule and coordinate client training sessions. - Assist during live onboarding calls (take notes, track queries send summaries and process documents)

2.

Ticket Management & Client Support

- Respond to routine client queries and support tickets - Follow up with internal teams for resolution and ensure closure - Document recurring issues for future FAQ/help center updates

3.

Documentation & Process Tracking

- Maintain internal records of client status, usage, and renewals - Help collect and document client requests and feedback methodically

4.

Follow-ups

- Track and follow up on unresolved client items (e.g., missing data, pending clarifications) - Assist in reminders for report deadlines or ticket responses

Growth-Oriented Areas (Product & Sales Exposure) based on interest and capability:

5. Product Testing Support

- Help with module-level testing before deployments. - Maintain bug logs and track enhancement requests. - Collect and organize user feedback for improvements.

6. Sales Enablement

- Assist in preparing demo decks, pricing sheets, and case studies - Help manage the sales pipeline CRM or lead tracker - Sit in on demos and note client questions and objections for follow-up

Technical Skills for this Role

- Direct working experience of handling customers. - Clear written & verbal communication. - Familiarity with tools like CRM Systems, helpdesk platforms, Microsoft Office & G-sheets. - Strong problem-solving skills.

Personal traits for this Role

- Detail-oriented, and eager to learn - Reliability in task tracking and coordination - Willingness to document and organize processes - Curiosity about product workflows or sales journeys

Why Join Us?

We're a close-knit, fast-moving team where you'll get direct exposure to real client challenges and the inner workings of a tech product. You'll also have the chance to grow into roles across customer success, product, or sales — based on your interests and strengths.

Interested? Send us your resume at or drop a message here

Let's build something impactful together

#hiring #customersuccess #techcareers #product #sales #growthopportunity #FinTech #NGOFinanc

  • Customer Success Executive

    3 weeks ago

    Mumbai, Maharashtra, India ERP4Impact Full time

    We're Hiring: Customer Success Executive (CTC - INR 5 Lakhs per annum) Location: Mumbai | Experience: 1 - 2 years | Full-time Are you someone who enjoys solving problems, helping people, and learning new things? Join our team as a Customer Success Executive and be the go-to person for ensuring our clients have a smooth and successful experience with our...

  • Customer Success Executive

    4 weeks ago

    Mumbai, Maharashtra, India ERP4Impact Full time

    We're Hiring:  Customer Success Executive (CTC - INR 5 Lakhs per annum)Location: Mumbai | Experience: 1 - 2 years | Full-timeAre you someone who enjoys solving problems, helping people, and learning new things? Join our team as a Customer Success Executive and be the go-to person for ensuring our clients have a smooth and successful experience with our...

  • Customer Success Executive

    3 weeks ago

    Mumbai, Maharashtra, India ERP4Impact Full time

    We're Hiring: Customer Success Executive (CTC - INR 5 Lakhs per annum)Location: Mumbai Experience: 1 - 2 years Full-timeAre you someone who enjoys solving problems, helping people, and learning new things? Join our team as a Customer Success Executive and be the go-to person for ensuring our clients have a smooth and successful experience with our...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India ERP4Impact Full time

    We're Hiring:  Customer Success Executive (CTC - INR 5 Lakhs per annum) Location: Mumbai | Experience: 1 - 2 years | Full-timeAre you someone who enjoys solving problems, helping people, and learning new things? Join our team as a Customer Success Executive and be the go-to person for ensuring our clients have a smooth and successful experience with our...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India ERP4Impact Full time

    We're Hiring:  Customer Success Executive (CTC - INR 5 Lakhs per annum) Location: Mumbai | Experience: 1 - 2 years | Full-timeAre you someone who enjoys solving problems, helping people, and learning new things? Join our team as a Customer Success Executive and be the go-to person for ensuring our clients have a smooth and successful experience with our...

  • Customer Success Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeCustomerSuccess Full time

    We are seeking a highly skilled Customer Success Manager to join our team. This role is responsible for ensuring the success of our clients through proactive engagement, strategic planning, and exceptional customer service. Key Responsibilities Develop and implement customized onboarding programs to ensure seamless client integration Conduct regular business...

  • Customer Success Manager

    4 weeks ago

    Mumbai, Maharashtra, India Wysetek Systems Technologists Pvt. Ltd. Full time

    Customer Success ManagerOverview: As a Customer Success Manager, you will be the primary point of contact for a portfolio of key clients, ensuring their satisfaction, growth, and long-term success. This role focuses on driving customer engagement, fostering strong relationships, and delivering exceptional value to ensure the achievement of business outcomes...

  • PivotRoots - Head - Customer Success

    2 weeks ago

    Mumbai, Maharashtra, India PivotRoots Digital Private Limited Full time

    Responsibilities:- Customer Success Strategy & Vision: Develop and implement a comprehensive customer success strategy aligned with overall business objectives, focusing on maximizing customer value, retention, and advocacy.- Team Leadership & Development: Build, lead, mentor, and scale a high-performing customer success team, including hiring, training,...

  • Customer Success Manager

    4 weeks ago

    Navi Mumbai, Maharashtra, India Zemoso Technologies Full time

    Position : Customer Success Manager/Engagement Manager Location : Mumbai Key Responsibilities: Partner with our customers on a day to day basis to ensure their success Engage with customers managers to actively identify and develop opportunities Facilitate discussions between customers and Zemoso teams to explore opportunities Hold joint responsibility...

  • Customer Success Manager

    4 weeks ago

    Navi Mumbai, Maharashtra, India Zemoso Technologies Full time

    Position : Customer Success Manager/Engagement ManagerLocation : MumbaiKey Responsibilities:Partner with our customers on a day to day basis to ensure their successEngage with customers managers to actively identify and develop opportunitiesFacilitate discussions between customers and Zemoso teams to explore opportunitiesHold joint responsibility for growth...