Client Services Manager
3 weeks ago
Role : Client & Creative Strategist
About Us
Backyard Collective is a new-age un-agency. We thrive at the intersection of content, social media, branding, marketing, and storytelling — helping brands and founders stand out with work that feels bold, intelligent, and human. We are a small, hands-on team with big ambitions, and we’re looking for someone who can be both a strategic partner and a sharp executor.
What You’ll Do
Project Management & Coordination
- Act as the bridge between clients and internal teams — ensuring clarity, timelines, and deliverables are always in sync.
- Manage multiple projects simultaneously, keeping communication loops tight and freeing up the creative founders’ bandwidth for ideation & execution.
- Anticipate bottlenecks and proactively solve for them.
Client Servicing & Communication
- Lead client interactions with confidence, empathy, and clarity — from everyday check-ins to high-stakes presentations.
- Translate client needs into actionable briefs for the team.
- Build relationships that make clients see us not just as a service provider, but as long-term creative partners.
Creative Contribution
- Collaborate with the co-founder on pitch decks, proposals, and storytelling for new business.
- Contribute ideas for campaigns, social media, and brand narratives in line with Backyard Collective’s ethos.
- Ensure creative quality and consistency across all outputs.
Presentation & Storytelling
- Help craft compelling, visually sharp presentations and documents that sell ideas powerfully.
- Be comfortable with design aesthetics, layouts, and copy that communicate big ideas with elegance.
Team Collaboration
- Work closely with designers, writers, strategists, and external partners to ensure projects stay aligned with vision.
- Be the first filter of quality control before anything reaches the client.
- Foster a culture of collaboration and clarity within the team.
What We’re Looking For
- 4+ years of experience in client servicing, creative project management, brand strategy, or content/agency environments.
- Exceptional written and verbal communication skills.
- Strong organizational and coordination abilities; thrives in a multi-project environment.
- Good grasp of storytelling, branding, social media trends, and digital culture.
- Comfortable making and presenting pitch decks (PowerPoint/Keynote/Canva).
- A people-person who can manage clients with warmth and confidence.
- Bonus if you have design sensibilities or past experience in creative strategy.
Why Join Us
- Be part of a growing creative collective redefining how brands think about storytelling.
- Work directly with founders on high-impact projects.
- Get exposure across industries — from fashion to food, experiences to entertainment.
- A culture that values curiosity, collaboration, and creative rebellion.
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