Chat Support Executive

3 weeks ago

Kharadi, India MJ Sales and Services Full time

Job Title: Chat Support Executive (Pune)

Location: Kharadi, Pune, Maharashtra

We are looking for a Chat Support Executive to join our customer service team in Pune. The role involves assisting clients through live chat, email, and messaging platforms by addressing queries, providing product/service information, and ensuring a smooth customer experience. This is a non-voice process ideal for candidates with good written communication skills.

Key Responsibilities:

  • Respond promptly to customer queries via chat and email support.
  • Provide accurate product, service, and process information to clients.
  • Handle multiple chat conversations simultaneously with efficiency.
  • Resolve customer complaints, escalate complex issues to seniors when required.
  • Maintain customer interaction records in CRM / internal tools.
  • Coordinate with the sales, technical, and back-office teams for query resolution.
  • Ensure high levels of customer satisfaction and service quality.

Requirements & Skills:

  • Minimum 12th pass / Graduate (any stream).
  • Good written English and typing skills.
  • Basic knowledge of MS Office & internet browsing.
  • Ability to multitask, work under pressure, and handle queries patiently.
  • Prior experience in chat/email process or BPO customer support preferred (freshers can also apply).

Perks & Benefits:

  • Competitive salary with incentives.
  • Training & career development opportunities.
  • Supportive work environment in Pune.
  • Growth opportunities within sales, customer support, and consulting roles.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid time off

Work Location: In person

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