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Salesforce Einstein Chatbot Developer

2 months ago

Pune, India RapidBraiins Full time

Salesforce Einstein Chatbot Developer.

Seeking a skilled Salesforce Einstein Chatbot Developer to design, develop, and maintain intelligent chatbot solutions using Salesforce Einstein.

The ideal candidate will have experience with Salesforce platforms, strong programming skills, and the ability to integrate chatbots with various enterprise systems to enhance customer engagement and support.

Key Responsibilities :

- Develop and Implement Chatbots : Design, build, and deploy Salesforce Einstein chatbots tailored to meet specific business needs.

- Requirement Analysis : Collaborate with stakeholders to understand requirements and translate them into chatbot functionalities.

- Integration : Integrate chatbots with Salesforce CRM and other third-party applications to provide a seamless user experience.

- Testing and Debugging : Conduct thorough testing and debugging of chatbot applications to ensure functionality and performance.

- Optimization : Continuously monitor and optimize chatbot performance and user interactions.

- Documentation : Maintain comprehensive documentation of chatbot configurations, development processes, and user guides.

- Training : Train end-users and customer service teams on how to use and leverage the chatbot solutions effectively.

- Support : Provide ongoing support and troubleshooting for chatbot issues.

Required Skills and Qualifications

- Educational Background : Bachelor's degree in Computer Science, Information Technology, or related field.

- Experience : Proven experience in developing chatbots, preferably using Salesforce Einstein.

- Hands-on experience with Salesforce development tools and technologies.

Technical Skills :


- Proficiency in programming languages such as JavaScript, Apex, or Python.

- Strong understanding of Salesforce platforms (Sales Cloud, Service Cloud, etc.)

- Analytical Skills : Strong problem-solving skills and the ability to analyze complex requirements and translate them into technical solutions.

- Communication Skills : Excellent verbal and written communication skills.

- Ability to work collaboratively with cross-functional teams.

- Certifications : Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Einstein Analytics and Discovery Consultant are highly desirable

(ref:hirist.tech)