Oracle Service Functional Analyst

2 weeks ago

pune, India Vertiv Full time

Vertiv, a $ global organization with nearly 20,000 employees, designs, builds and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. We support today’s growing mobile and cloud computing markets with a portfolio of power, thermal and infrastructure management solutions.

 

Position Summary :

The Oracle Service Functional Analyst  provides end-user support related to Oracle Ebs Service applications. He/She supports Service processes during implementations projects, as well as business as usual activities. He/She analyzes business requirements and system enhancements, prepares functional and technical specifications, solves issues and identifies their root causes to prevent them in future.

Key Duties

 

  • support Service applications’ end-user 
  • analyze and solve problems related to Oracle Ebs Service applications
  • lead or participate in root cause analysis / corrective action for critical issues and incidents
  • lead the development and the deployment of Oracle Ebs Service applications, particularly in the designing, building, testing, implementation and stabilization.
  • develop test plans to ensure proper system functionality and defects free release and meet business requirements. Maintain systems to ensure reliability and performance. 
  • deploy system enhancements, service requests (change requests) ensuring solution is scalable and meets overall business requirements and identify/document functional gaps, maintaining documentation for changes made to system
  • monitor, support and enhance software integrations in Service area
  • collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
  • cooperate with colleagues on other team in order to design harmonized solutions
  • conduct ongoing quality reviews and analysis of data in Service area; identifies data quality issues and escalates for corrective actions
  • work effectively with remote team members, outsourced resources, and users to complete tasks.

 

 

 

 

School Background / Working Seniority

  • 2-5 years of experience developing with Oracle Ebs Release
  • Bachelor’s degree or equivalent
  • International experience 
  • Experience in an international System Integrator company is a plus

 

Basic Skills

  • Strong English language skills 
  • PMP or equivalent project management certification preferred
  • Analytical, and Problem-solving skills are required

 

Technical / Functional skills

  • Deep experience with Oracle Ebs Release specifically in:
    • Oracle Service
    • Oracle Service Contracts
    • Oracle Mobile Field Service
  • Experience with Oracle Order Management is a plus
  • Experience with Oracle Inventory
  • Experience with PL/SQL
  • Experience creating Functional Requirement Documentation and Test Script
  • Excellent Communication and Teamwork skills
  • Process Discipline and Documentation skills essential
  • Ready to move beyond own area of comfort
  • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations 

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