Head of Call Center

Found in: Whatjobs IN C2 - 2 weeks ago


Jaipur, India Dream Jobs Global Full time
Role and ResponsibilitiesManage the daily operations of the call center, ensuring quality and efficiency standards are metMonitor and evaluate the performance of the tele callers and team leaders, providing feedback, coaching, and training as neededEnsure compliance with company policies, procedures, and regulatory requirementsHandle escalated customer issues and complaints, resolving them in a timely and professional mannerAnalyze call center metrics and reports, identifying areas of improvement and implementing action plansDrive sales of Loan products (home, MSME, Gold) and insurance products (health/motor/life) through outbound tele sales campaigns, meeting and exceeding sales targetsCollaborate with other departments and stakeholders to ensure smooth and effective communication and coordinationRecruit train, and motivate new and existing staff, creating a positive and productive work environmentOpen to work in either Jaipur or Mumbai, depending on availability and business needs

Preferred Candidate ProfileProven experience as a Call Centre Head or a similar role in the telesales industryTeam handling experience is mandatory, with the ability to lead, motivate, and inspire a large and diverse teamExcellent communication, interpersonal, and customer service skillsStrong knowledge of insurance products (health/motor/life) and sales techniquesProficient in MS Office, CRM software, and call center systemsHighly organized, analytical, and problem-solving skillsAbility to work under pressure and handle multiple tasks and deadlinesBachelor's degree in business, marketing, or a related field


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