Program Manager- ServiceNow

3 days ago

Mulshi, India Birlasoft Full time

Area(s) of responsibility

Skills: Program Manager- ServiceNow
Experience: 12+years
Location: Pune, Mumbai, Noida, Bangalore, Hyderabad, Chennai
Job Description

  • Project Initiation and Planning.
  • Requirements gathering co-ordination
  • Work with customer on dependencies resolution
  • Work with vendors/incumbents for resolution of issues and risks
  • Creation and maintenance of Project Plan
  • Documentation covering planning, artefact's, issue and risk register, reporting and technical documents
  • Effective knowledge transfer to operations or RUN
  • Lead a team of onsite as well as offshore resources
  • Conversant with technology, especially ITSM, infrastructure and application management and monitoring
  • Sharp focus on the scope and timely delivery.
  • Identify risks and mitigation plans well in advance.
  • Report daily, weekly and monthly as per project requirements.
  • Deliver the project deliverables within budget and schedule

Skills

  • Must have strong communication and organizational skills
  • Must be a certified Project Management Methodology (PMP/Prince2/Agile).
  • Knowledge of ITIL framework
  • Good functional/hands on knowledge on various ITSM/BSM tools
  • Experience in dealing with people, process and technology issues within the project.
  • Work with a team of diverse skill set and helping everyone work together for a common overall solution.
  • Ability to deal effectively with changes in the project scope.
  • Excellent verbal communication skills
  • Excellent documentation skills for technical and process documentation
  • Ability to lead a team, work independently and report to senior program managers.
  • Must be able to take initiative in the interest of company and its customers.
  • Good communication/ good attitude, commitment and dedication.

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