Customer Success Associate

1 week ago

hyderabad, India AlllQ AI Full time

Location: Nanakramguda, Hyderabad

Work Details: Work from Office & 6-day work week


Company Overview:

Founded in Jan 2024, Teragrowth AI Technologies Pvt Ltd is a stealth-mode seed stage startup. Founded by seasoned startup professionals and IIT alumnus Trivikram Reddy, Lokesh Dokara & Kavya Madamanchi. Backed by marquee angels and industry veterans, secured 20 Crores in seed funding at a valuation of ~300 Crores. The company is on track to 2X the current valuation within the next three months, and projecting to be a billion-dollar entity within three years.

Our mission is to empower individuals, businesses and governments to achieve high velocity growth through GenAI powered tech products.

Our flagship B2C product, AlllQ AI provides world-class mentorship in every key aspect of an individual’s life to help them lead a highly successful life.

With our dedicated team, clear vision and the strategic support of marquee angels and industry veterans, we are positioned for rapid growth.

We envision a future where AlllQ AI positively transforms the lives of millions, by empowering them to achieve accelerated personal growth, nurture healthy relationships and achieve the right balance. This, in turn, leads to a ripple effect, benefiting communities, economies, and societies at large.


We are passionate about providing exceptional value to our customers and are looking for a proactive and dedicated Customer Success Manager to join our team and help us scale our customer success efforts.


Job Description:

We are seeking a highly motivated and customer-centric Customer Success Executive to ensure our customers achieve their desired outcomes while using our products. The ideal candidate will be an excellent communicator, a proactive problem solver, and someone who thrives in a dynamic startup environment. This role is critical to our growth and success as we aim to expand our customer base rapidly.


Responsibilities:

  • Guide new customers through the onboarding process, ensuring a smooth and positive experience.
  • Conduct customer interviews and regular check-ins to identify needs and help customers use specific features.
  • Proactively identify and address potential issues to ensure customer satisfaction by collecting feedback. 
  • Handle escalations and complex queries while building sustainable relationships and trust with users through open and interactive communication.
  • Manage large amounts of inbound and outbound calls in a timely manner and follow communication scripts when handling different topics
  • Update our internal databases with information about customer issues and useful discussions with customers
  • Provide support in resolving users' issues via Voice Call / Email / Text.
  • Monitor and analyze customer metrics to assess health, engagement, and identify opportunities for improvement and growth


Qualifications:

  • Should be fluent in Telugu and English.
  • Excellent oral and written communication skills
  • Having a minimum of 1-year prior experience in Customer Support is an added advantage. Preferably in a startup or fast-growing company.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Excellent problem-solving skills and a proactive approach to addressing customer needs.
  • Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
  • Have laptop experience
  • Analytical mindset with the ability to interpret data and generate actionable insights.
  • Passion for delivering exceptional customer experiences and driving customer success.


Why Join Us:

  • Opportunity to be a key player in a fast-growing startup.
  • Collaborative and supportive team environment.
  • Competitive salary and benefits package.
  • Professional development opportunities and career growth.

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