Associate Customer Success Executive

4 weeks ago

hyderabad, India Thomson Reuters Full time

About the Role

:

In this role as an Associate Customer Success Executive, you will be involved in:

Closes renewals and simple upsell opportunities for assigned accounts and/ or geography 

Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options) 

Manage high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growth 

Generate qualified leads for cross-sell / complex upsell to be handed off to Sales Executives 

Identifies the best virtual channel for engagement with customers 

Supports in developing and executing account and / or territory growth strategies 

Possesses core knowledge across products within the subsegment and engages Product and/ or Sales Specialists where deep product expertise is required to drive to close 

Understands specific customer archetypes and needs which are most prevalent within the subsegment and account and/ or territory 

Handles all escalations from Digital chat Assists

Uses an automated and insight-driven Salesforce workflow to progress deals. Enters and maintains clean customer information in Gainsight (if deployed within subsegment) for respective book of customers. 

Utilizes tools like trigger-based, auto-renewals engine, 24x7 phone support w/ 4 hour response, digital marketing campaigns, email & web support to improve productivity 

KPIs include-Nurturing opportunities and moving more renewals outside the ‘digital first’ selling scenarios 


Revenue $ and growth

Renewal / retention rate (%) 

Customer Satisfaction / Net Promoter Score

Qualified leads passed to sales (#)

Product usage % 

Scope and Impact- 

May lead and be accountable for straight-forward projects and associated teams. 

Provides input to the objectives and goals of the department. 

Responsible for managing own time and responsibilities. 

Participates in complex projects that affect a Business Unit or regional area. 

May train or mentor colleagues. 

 
About You:  
4-8 years' experience in Customer Success, Customer Service / Support, and / or SaaS implementation.

You are a fit for the role of Associate Customer Success Executive role, if your background includes:

Strategic Planning & Decision Making

Sets priorities to meet deadlines; develops plans to meet short-term objectives. 

Applies a wide range of policies or standards in straightforward situations. 

Identifies and resolves standard technical and operational problems. 

Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used 

Level of knowledge and application of skills:

Junior-level professional with knowledge in a technical discipline or specialization. 

Position for a developing professional building experience in their specialist function. 

Good understanding of roles of relevant functional groups in own area. 

Suggests process improvement following investigative, analytic or diagnostic services. 


Relationships: Internal / External- 

Relations focused upon the below question:

What are the important relationships that strongly influence success? How critical is the customer relationship? 

Primarily external clients. 

 
Certifications / Education- 

Degree-level education or bachelor’s degree equivalent


Behavioral Competencies- 

Strong, clear communications skills—both written and verbal 

Building Relationships 

Closing Skills 

Dealing with Challenges 

Influence & Persuade 

Negotiation 

Strong interpersonal skills, sociability, and extroversion 

Collaborative, solution-oriented problem-solver 


#LI-OE1

What's in it For You?


You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

  • Associate Customer Success Executive

    4 days ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. **Shift Timing - 2:00 PM - 11:00 PM** **Hybrid Work Model: Work from Office Twice a...

  • Associate Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you'll play a pivotal role in driving satisfaction and revenue growth. Shift Timing - 2:00 PM - 11:00 PMHybrid Work Model: Work from Office Twice a week ...

  • Associate Customer Success Executive

    3 weeks ago

    Hyderabad, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. Shift Timing - 2:00 PM - 11:00 PM Hybrid Work Model: Work from Office Twice a week ...

  • Associate Customer Success Executive

    1 month ago

    Hyderabad, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. Shift Timing - 2:00 PM - 11:00 PM Hybrid Work Model: Work from Office Twice a week ...

  • Associate Customer Success Executive

    2 weeks ago

    hyderabad, India Thomson Reuters Full time

    Are you looking for a dynamic role that involves closing renewals, identifying growth opportunities, and engaging with customers across virtual channels? As an Associate Customer Success Executive, you’ll play a pivotal role in driving satisfaction and revenue growth. Shift Timing - 2:00 PM - 11:00 PMHybrid Work Model: Work from Office Twice a week ...

  • Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Edwisely Full time

    Customer Success Executive (Centre of Excellence)Location: Hyderabad/ChennaiThe Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain...

  • Customer Success Executive

    2 months ago

    Hyderabad, Telangana, India Edwisely Full time

    Customer Success Executive (Centre of Excellence) **Location**: Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to...

  • Associate Customer Success Executive

    3 weeks ago

    Hyderabad, India Thomson Reuters Full time

    About the Role : In this role as an Associate Customer Success Executive, you will be involved in: Closes renewals and simple upsell opportunities for assigned accounts and/ or geography  Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)  Manage high-risk low-touch...

  • Associate Customer Success Executive

    1 month ago

    Hyderabad, India Thomson Reuters Full time

    About the Role : In this role as an Associate Customer Success Executive, you will be involved in: Closes renewals and simple upsell opportunities for assigned accounts and/ or geography  Support low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal and self-serve options)  Manage high-risk low-touch...

  • Customer Success Executive

    7 days ago

    Hyderabad, Telangana, India Edwisely Full time

    **Customer Success Executive (Centre of Excellence)** **Location**:Hyderabad/Chennai The Customer Success Executive (CSE) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well...

  • Associate Customer Success Executive

    2 months ago

    Hyderabad, India Thomson Reuters Full time

    Leads renewal and simple upsell sales motions for existing accounts, driving retention during the renewal window. - Drives renewal, achieves retention targets and simple upsell opportunities within the contract renewal window - Helps customers realize value - Covers lower complexity deals which cannot be delivered digitally - Handle escalations from Digital...

  • Associate Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    About the Role:Closes renewals and simple upsell opportunities for assigned accounts and/or geographySupports low-touch customers with end-to-end renewal motion (supported by digital tools, autorenewal, and self-serve options)Manages high-risk low-touch accounts to reduce likelihood of churn and, ideally, drive growthGenerates qualified leads for...

  • Associate Customer Success Executive

    1 week ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Leads renewal and simple upsell sales motions for existing accounts, driving retention during the renewal window. Drives renewal, achieves retention targets and simple upsell opportunities within the contract renewal window Helps customers realize value Covers lower complexity deals which cannot be delivered digitally Handle escalations from Digital Chat...

  • Customer Success Associate

    7 days ago

    Hyderabad, India Strobes Security, Inc. Full time

    Position Overview:We are seeking a dynamic and enthusiastic individual to join our team as aCustomer Success Associate. As a pivotal member of our customer success team, you will playa crucial role in ensuring our clients derive maximum value from our SaaS product whiledelivering exceptional customer service.Top Requirements● Own the complete customer...

  • Customer Success Associate

    1 week ago

    Hyderabad, Telangana, India Strobes Security, Inc. Full time

    Position Overview: We are seeking a dynamic and enthusiastic individual to join our team as aCustomer Success Associate. As a pivotal member of our customer success team, you will playa crucial role in ensuring our clients derive maximum value from our SaaS product whiledelivering exceptional customer service.Top Requirements● Own the complete customer...

  • Customer Success Associate

    1 week ago

    Hyderabad, India Strobes Security, Inc. Full time

    Position Overview: We are seeking a dynamic and enthusiastic individual to join our team as aCustomer Success Associate. As a pivotal member of our customer success team, you will playa crucial role in ensuring our clients derive maximum value from our SaaS product whiledelivering exceptional customer service.Top Requirements● Own the complete customer...

  • Customer Success Associate

    1 week ago

    hyderabad, India Strobes Security, Inc. Full time

    Position Overview: We are seeking a dynamic and enthusiastic individual to join our team as a Customer Success Associate. As a pivotal member of our customer success team, you will play a crucial role in ensuring our clients derive maximum value from our SaaS product while delivering exceptional customer service. Top Requirements ● Own the complete...

  • Customer Success Associate

    3 days ago

    Hyderabad, India AlllQ AI Full time

    Location: Nanakramguda, HyderabadWork Details: Work from Office & 6-day work weekCompany Overview:Founded in Jan 2024, Teragrowth AI Technologies Pvt Ltd is a stealth-mode seed stage startup. Founded by seasoned startup professionals and IIT alumnus Trivikram Reddy, Lokesh Dokara & Kavya Madamanchi. Backed by marquee angels and industry veterans, secured 20...

  • Customer Success Associate

    1 week ago

    Hyderabad, Telangana, India AlllQ AI Full time

    Location: Nanakramguda, HyderabadWork Details: Work from Office & 6-day work weekCompany Overview:Founded in Jan 2024, Teragrowth AI Technologies Pvt Ltd is a stealth-mode seed stage startup. Founded by seasoned startup professionals and IIT alumnus Trivikram Reddy, Lokesh Dokara & Kavya Madamanchi. Backed by marquee angels and industry veterans, secured 20...

  • Customer Success Associate- Hyderabad

    1 week ago

    Hyderabad, Telangana, India 2coms Full time

    We have an Excellent Opportunity for Male Candidates for Customer Success Associate Role.About Client:"Our client is regarded as one of the fastest-growing health startups in India and globally. They are set to transform healthcare in India with the power of Connected Healthcare and are the pioneers in remote patient monitoring. Their unique AI-based early...