▷ (Immediate Start) Help Desk Specialist

3 days ago


Noida, India Vensure Employer Solutions Full time
Shift Timings: US Shift

Brings L1,L2 IT support of hardware and software computer’s configurations, focused on the principal components required for a minimum performance of IT Services (CPU, RAM, Network, Operative System, Drivers, Office 365), for individual requests or incidents, according to the IT Request and Incident Management Procedures.

Responsibilities:

- 3 years of experience as a IT Support Specialist/Help Desk Support- Prepare a computer with basic configurations of Operative System, Drivers and Network- Install and configure Office 365 and basic Applications or Software according to Installation Guides- Identify basic Hardware or Electric Issues (as High CPU and/or RAM consumption or battery damage)- Register and control of IT assets assignment- Diagnose a network failure and configuration through basic tools as ping, tracert, dns resolution- Support movements of computers from different source locations to destinations according to the business and operation requirements- Ensure the documentation and closure of assigned tickets through the ITSM according to the IT Request and Incident Management Procedures

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