IT Support

4 days ago

Bengaluru, India The Edge Partnership Full time
Key responsibilities

Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates / individuals involved.Act as the initial point of contact for all computer, system, internet and network related concerns from clients or other employees.Assist management in creating training materials pertaining to computer troubleshooting and usage.Organize and file documentation pertaining to warranties and instructional guides for all computer-related hardware.Maintain a working log detailing all required system updates, as well as the date of completion.Attend in-person / over a call with clients to analyze, troubleshoot and diagnose hardware problems.Resolve technical issues related to network interruptions.Actively update, maintain and monitor all aspects of computer networks.Coming up with new ideas or strategies for better use of bandwidth across the network.Coordinate with computer hardware issuing vendors.Accept constructive criticism and customer feedback regarding their experience with software or IT services and improve upon the services.

Role requirements

Bachelor’s degree in computer science or a related technology field preferred.Up to 2 years of experience in IT Support preferred.Industry-specific certification in relevant computer languages or software may be required.

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