Service Site Engineer

5 days ago

Bengaluru, India Shakti Hormann Full time

Job Description Site Engineer After sales & Service
Key Responsibilities:

  1. Pre-Installation & Documentation:

  2. Support Sales Team with pre-wall opening checks.

  3. Conduct KOM (Kick-Off Meeting) before project installation.

  4. Collect and maintain project documentation: PO, WO, approved drawings, schedule, and SO with start and end dates.

  5. Material Handling & Site Coordination:

  6. Monitor unloading of materials, GRN process, and material handover to service partners.

  7. Provide timely updates on site progress and DPR (Daily Progress Reports) to HO and customers.

  8. Project Execution:

  9. Ensure timely installation, handover, and project closure as per OTE.

  10. Minimize QAR (Quality Acceptance Rate), TAT (Turnaround Time), and conduct QC/IC inspections.

  11. Customer Engagement & Feedback:

  12. Collect and act on customer surveys, feedback, and requirements for AMC/PM/spares.

  13. Audit & Partner Management:

  14. Propose and evaluate SPs (Service Partners) / Dealer Channel Partners quarterly through process audits.

  15. Conduct performance audits, product campaigns, and visit key customers.

  16. Training & Knowledge Sharing:

  17. Conduct KSP (Knowledge Sharing Programs) on installation, troubleshooting, and spares training for internal teams and authorized contract

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