ServiceNow Functional consultant
7 days ago
We are seeking an experienced ServiceNow Domain Consultant with ServiceNow developer and administrator experience to join our team. ServiceNow Consultant will work closely with our clients to assess their
ITSM ,
ITOM
etc., needs, design and implement ITSM/ Other product solutions, and provide ongoing support and guidance to ensure the successful adoption of ITSM best practices.
interested please share your resume with
About SLK Software.
SLK Software is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership with them, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs. Certified as a Great Place to Work®, we encourage an approach of constructively challenging the status quo in all that we do to enable peak business performance for our customers and for ourselves, through disruptive technologies, applied innovation, and purposeful automation.
Find out how we help leading organizations reimagine their business at Required : 3+ years of relevant experience.Key Responsibilities:ServiceNow Administration:Technical Domain Consultant who has an experience as a ServiceNow developer and administrator in manufacturing/education domainServe as a technical subject matter expert to the ServiceNow platform team responsible for analysis, design, development and implementation of modules and application on ServiceNow platform.Help transform business and technical requirements into implementation plans. document requirements, develop technical specifications, maintain architecture / integration documentation.Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations.Knowledge of ServiceNow Automation engine components like integration hub and RPA enginesIntegration hub training completion is also preferredWork closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., ) into the ServiceNow ecosystem.Experience in developing, installing, and troubleshooting ServiceNow applicationsAbility to integrate ServiceNow with other programs and systemsProficiency in one or more programming languages, such as JavaScript, HTML, CSS, AngularJS, etc.Familiarity with web services, APIs, and databasesUnderstanding of business processes and requirementsCommunication, documentation, and support skillsKnowledge of RPA tools and frameworks, especially with ServiceNow.Proficiency in one or more scripting languages, such as Python, VBScript, PowerShell, etc.Experience in managing Operating System upgrade through lifecycle from plan to operate.Understanding of data integration and process modelling techniquesCritical thinking, problem-solving, and analytical skillsCMDB you will be primarily creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboardEnhance ServiceNow (SN) event rules as necessary to ensure proper CMDB bindingParticipate in user acceptance testing of the resulting maps, impact rules, and event management workPromote your update sets and data across applicable SN environmentsRemediate any production incidents that arise related to this scopeExperience with Discovery and service discovery capabilities within ServiceNow (or BMC or CA or HP)Ability to communicate and implement ITOM/CMDBAbility to research and independently perform configuration, operation, or network connectivity of applications, operating systems, and network devicesExposure to protocols such as HTTP, TCP, SNMP, SOAP, and RESTIT Operations experience in storage, network, and computing of enterprise environmentsUnderstand Credential less and Credential based DiscoveryInstall, configure, and integrate software products from ServiceNow ITOM visibility with a focus on the discovery, service mapping, certification management, ServiceGraph Connectors, and Multisource CMDBAbility to prevent duplicate CI's with CI identifiersExtend Horizontal Discovery with custom Infrastructure Patterns and Application PatternsKnowledge and ability to configure, manage and maintain MID serversProficient in working with command line console for Service MappingAbility to work with and migrate patterns between Environments for Service MappingProficient in configuring Identification Rules for Service MappingAbility and knowledge in the Discovery of multi-tier services including advanced pattern configuration for Service Mapping
Process Improvement:Continuously evaluate and optimize processes to enhance efficiency and effectiveness.Recommend and implement improvements based on industry trends and client feedback.Monitor the performance of solutions and address any issues or bottlenecks.Provide ongoing support to clients, including troubleshooting and issue resolution.Conduct regular reviews to ensure solutions meet client objectives.Documentation and Reporting:Maintain comprehensive documentation of solutions, configurations, and changes.Generate reports and metrics to track performance and improvements.
Qualifications and Skills required:Bachelor's degree in Computer Science, Information Technology, or a related field (Master's degree preferred).5+ years relevant experience, with proven resultsBlend of business and technical understanding, prior experience with process improvementsServicenow certifications are highly desirable.Proven experience in Servicenow consulting, with a track record of successful project implementations.In-depth knowledge of Servicenow product frameworks and best practices.Proficiency in ITSM tools such as ServiceNow, Remedy, or similar platforms.Knowledge and experience within at least one of the following technological areas: Cloud transformation, Digital workplace transformation, Infrastructure transformation, Cybersecurity transformation, Data analytics & AI, Digital Transformation;IT Service Management, IT Strategy and Operating Model or SIAM skills/experience;Strong communication and presentation skills.Excellent problem-solving and analytical abilities.Ability to work independently and as part of a team.
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