AGM - NSA Service
2 months ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
National Strategic Account Service Manager
Job Level/ Designation
M2/AGM
Function / Department
Enterprise/CS
Location
Bangalore
Job Purpose
To support & execute the service strategy thereby ensuring benchmark levels of service & collections across the customer life cycle for an identified set of strategic accounts for Mobility & IoT products, to deliver the best in class customer experience, to drive net promoter score and CSAT index, to drive cost optimization via digital aided channels, to proactively & reactively ring fence the customer base, to drive customer engagement programs, C-Levels, lead service improvement / development plans, to enhance revenue by creating stickiness through various CVM campaigns, to drive collections (receivables) through focused proactive & reactive measures, to adopt a consultative approach & use analytics as a means to improve customer experience that can support the organisation’s vision & objectives.
Key Result Areas/Accountabilities
Implement the service & collections strategy to deliver differentiated services for an identified set of National strategic accounts in order to enhance competitive position in the region Implement a plan to improve customer experience based on feedback from customer VOC, RNPS, C-SAT scores etc. Act as a consultant, Innovate and bring appropriate changes in service delivery depending on market realities and demands.Operational
Customer engagement via digital medium, field interactions, formal service reviews, other engagement programs that cater to the customer’s evolving service needs for Mobility & IoT products. Initiate service improvement plans to ensure open issues are addressed, service levels & customer commitments are met. Support service development plans in conjunction with the account team. Compliance to standard servicing norms, monitor customer commitments, intervene proactively and act as an escalation point to ensure minimum service level breaches Revenue enhancement through service led upsell/ cross-sell measures & campaigns Customer retention through focused proactive & reactive measures to control Voluntary, Involuntary & Value churn. Drive the digital agenda with customers to reduce cost to serve To ensure that payments receivables are collected for an identified set of National strategic accounts within a defined period for an identified bucket therebyincreasing incremental revenue from the existing base.Developmental
Continuous training & certification on building capabilities, skills, competencies with specific focus on other LoBs (IoT, Cloud, FLX etc)Key performance indicators (max 3):
VIBS RNPS, CSAT & Key national programs-
AGM - NSA Service
3 weeks ago
bangalore, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Associate Cosec
3 weeks ago
bangalore, India Corporation Service Company Full timeAssociate- Cosec & Legal Location: Bangalore Schedule – 45hrs per week Hybrid Intro: Welcome to the world of Corporate Secretarial Management! As a professional in this role, you will be at the heart of ensuring the smooth functioning and legal compliance of a portfolio of companies. Your responsibilities will encompass...
-
Senior Associate Cosec
3 weeks ago
bangalore, India Corporation Service Company Full timeSenior Associate- Cosec & Legal Location: Bangalore Schedule – 45hrs per week Hybrid Intro: Welcome to the world of Corporate Secretarial Management! As a professional in this role, you will be at the heart of ensuring the smooth functioning and legal compliance of a portfolio of companies. Your responsibilities will...
-
Hiring For NBFC
3 weeks ago
bangalore, India Skill Ventory Full timeRoles and Responsibilities The AGM/GM of Administration will be responsible for overseeing the administration operations of all 0 branches across India. This role involves developing and implementing effective administrative policies, procedures, and strategies that will enhance operational efficiency, compliance, and cost-effectiveness. The AGM/GM...
-
Specialist-Industry 4.0 Use Cases
2 months ago
bangalore, India Saaki Argus & Averil Consulting Full timePosition: Specialist-Industry 4.0 Use Cases Experience: 8-12Years Job Description: • 8+ years of technical expertise working in the manufacturing industry. Equipment engineering, IPC, PLC, VFD, HMI, and SCADA are a few examples of this. • Proven ability to manage a crucial project and complete it on schedule while using the resources allotted. ...
-
AGM - Channel Sales
2 weeks ago
bangalore, India Vodafone Idea Limited Full timeVodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...
-
Assistant General Manager – HR
7 days ago
bangalore, India Elior India Full time“Elior Group , headquartered in France is one of the leading global players in Food services, operating in India since 2017 with presence across metro cities".We are looking for an Experienced AGM HR for our India Business.Key roles and responsibilities:HR Business partnering with Line managers/ stakeholders for day-to-day HR issues and resolving them as...
-
Assistant General Manager – HR
1 week ago
bangalore, India Elior India Full time“Elior Group , headquartered in France is one of the leading global players in Food services, operating in India since 2017 with presence across metro cities". We are looking for an Experienced AGM HR for our India Business. Key roles and responsibilities: HR Business partnering with Line managers/ stakeholders for day-to-day HR issues and resolving them...
-
Senior Company Secretarial Assistant GSC
1 week ago
bangalore, India HSBC Full timeBusiness: Corporate Governance & Secretariat Open positions: 1 Role Title: Senior Company Secretarial Assistant GSC’s Global Career Band: 6 Location: Bangalore Recruiter Name:Geetika Gupta Why join us? The Corporate Governance & Secretariat function (CG&S) serves as principal advisor to boards of directors on...