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Team Lead

2 months ago

noida, India Vision India Services Pvt. Ltd. Full time

Job Profile- Team Lead (BPO)

Location- Noida

Exp.- 2+ years

Salary- 2-3 LPA

JOB Description-

Responsibilities:

Team Management:

Supervise and lead a team of BPO representatives to ensure efficient workflow.

Operational Efficiency:

Monitor and manage daily operations to meet or exceed performance targets and quality standards.

Reporting and Analysis:

Generate and analyse performance reports to track team metrics and KPIs.

Training and Development:

Plan and conduct regular training sessions to keep the team updated on industry trends, new processes, and tools.

Requirements:

· Bachelor’s degree in Business Administration, Management, or related field preferred.

· Proven experience (2+ Years) in a BPO environment with leadership or supervisory role.

· Strong understanding of BPO operations, processes, and best practices.

· Exceptional leadership, communication, and interpersonal skills.

· Proficiency in using relevant software and tools for data analysis and reporting.

· Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment.

· Problem-solving mind-set with a focus on achieving results and meeting targets.