Telemarketing Manager

Position: Manager – Tele-Calling
Location: MNRU – Y Junction Office
Qualification: Postgraduate
Experience: Minimum 10 years
Employment Type: Full-time
Job Summary
MNRU is seeking a highly skilled Manager – Tele-Calling to lead and oversee tele-calling operations for student outreach, admissions support, and marketing campaigns. The role requires excellent communication, team leadership, and proven experience in managing large-scale tele-calling activities in reputed universities or organizations.
Key Responsibilities
- Manage and supervise tele-calling teams for admissions and marketing campaigns.
- Develop scripts and communication strategies for effective student engagement.
- Monitor daily call performance and ensure targets are achieved.
- Train and mentor tele-calling executives to improve conversion rates.
- Coordinate with admissions and marketing teams to align tele-calling with institutional goals.
- Track, analyze, and report tele-calling performance metrics.
Key Skills
- Strong communication and interpersonal skills.
- Leadership and team management capabilities.
- Ability to handle high-volume calling operations.
- Proficiency in CRM tools and call monitoring systems.
Preferred Skills
- Experience in the education sector, especially universities or reputed organizations.
- Knowledge of admission processes and student engagement strategies.
- Strong problem-solving and motivational abilities.
Qualifications
- Postgraduate degree in Management, Marketing, or a related field.
- Minimum 10 years of experience in tele-calling marketing and team management

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