Client Advisor

3 days ago

NCR, India Titan Company Full time

Job Description: Client Advisor ZOYA (Luxury Jewellery Division, Titan Company Ltd.)

About ZOYA

Zoya, from the House of Tata, is an exquisite diamond boutique brand known for its rare artistry, impeccable craftsmanship, and bespoke luxury experiences. Designed for discerning High Net-worth Individuals (HNIs), Zoya redefines fine jewellery by blending timeless elegance with contemporary design.

Role: Client Advisor – Customer Experience

Function: Luxury Sales
Location: Delhi NCR
Reporting to: National Sales Manager – Zoya

Key Responsibilities

  • Build and nurture long-term relationships with HNI/UHNI clients, ensuring an exceptional and personalized luxury experience.
  • Engage clients with storytelling, brand heritage, and product knowledge to create an emotional connection with Zoya.
  • Provide end-to-end client servicing – from first interaction to purchase, after-sales, and exclusive client events.
  • Maintain a client book with detailed preferences (occasions, buying history, lifestyle needs) to design customized engagements.
  • Achieve individual and store sales targets through proactive networking, referrals, and repeat customer engagement.
  • Partner with internal teams (marketing, product, operations) to execute luxury events, exhibitions, and activations.
  • Represent Zoya as a brand ambassador, ensuring the boutique delivers world-class service and customer delight.

What We're Looking For

Education & Experience

  • Graduate/Postgraduate with 5–8 years of experience in luxury retail, premium hospitality, lifestyle, or real estate.
  • Strong background in HNI client handling, luxury sales, or guest relations.

Skills & Attributes

  • Exceptional communication & presentation skills with fluency in English (knowledge of a foreign language is a plus).
  • Deep customer centricity – ability to understand HNI lifestyle, tastes, and aspirations.
  • Strong interpersonal skills, confidence, and ability to influence clients at the luxury segment.
  • High sense of personal grooming, etiquette, and brand representation.
  • Self-driven, target-oriented, and passionate about luxury experiences.

Why Join Zoya?

  • Work with one of India's most exclusive luxury jewellery brands from the House of Tata.
  • Opportunity to interact with India's most elite clients and be part of their most special occasions.
  • Attractive performance-based incentives, growth opportunities, and world-class training in luxury retail.

Ideal Candidate Profile: If you've worked with luxury retail (jewellery, watches, fashion), 5-star hospitality, luxury real estate, or HNI wealth management, and you have the finesse to engage elite customers — this role is for you.

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