Clinical Specialist

Job Summary

The Clinical Specialist is a full-time position is part of the Customer Service Department. You will receive specialized product and industry training specific to the product you will support. A successful Support Partner is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue with a keen eye for details.

Lets Talk About Responsibilities

Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products

Utilize the Salesforce Service Console to log customer cases

Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems

Utilize internal resources to assist in the prompt resolution of application and technical issues

Contribute to the maintenance and improvement of the knowledge base

Escalate calls to higher-level analysts according to defined support processes

Contribute to the monthly team goals

Participate in after hour on-call rotation

Lets Talk About Qualifications, Skills And Experience

Bachelors degree or equivalent experience

Excellent customer service skills in a clinical/nursing environment

Good problem-solving and prioritization abilities

Excellent verbal and written communication skills

Comfortable working in US business hours

Electronic Health Record experience is preferred

Knowledge of the post-acute healthcare industry is preferred

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