Clinical Specialist

JobSummary

The Clinical Specialist isa fulltime position is part of the Customer Service Department. Youwill receive specialized product and industry training specific tothe product you will support. A successful Support Partner is amotivated individual who is customerfocused and uses theiranalytical skills to find the root cause of an issue with a keeneye for details.

Lets Talk AboutResponsibilities

Provideeffective phone and email software support to clients reportingproblems or requiring onthespot coaching with ourproducts

Utilize the Salesforce Service Consoleto log customer cases

Perform basic and advancedtroubleshooting to identify/verify the underlying cause ofcustomerreported problems

Utilize internalresources to assist in the prompt resolution of application andtechnical issues

Contribute to the maintenanceand improvement of the knowledge base

Escalatecalls to higherlevel analysts according to defined supportprocesses

Contribute to the monthly teamgoals

Participate in after hour oncallrotation

Lets Talk AboutQualifications Skills AndExperience

Bachelors degree orequivalent experience

Excellent customer serviceskills in a clinical/nursing environment

Goodproblemsolving and prioritization abilities

Excellent verbal and written communicationskills

Comfortable working in US businesshours

Electronic Health Record experience ispreferred

Knowledge of the postacute healthcareindustry is preferred

Please use the below linkfor job application and quickerresponse.

RemoteWork :

No