Vendor Relations Specialist

1 month ago


Bengaluru, India Tata Consultancy Services Full time
TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Vendor Management

Experience Range: 6 – 8 Years

Location: Bengaluru/Chennai

Must Have:

1. Vendor Relationship Management:

- Establish and maintain strong relationships with key IT vendors.- Act as the primary point of contact between the organization and vendors.- Facilitate communication between internal IT teams and external vendors.

2. Contract Management:

- Negotiate, review, and manage IT contracts with vendors, ensuring terms and conditions meet organizational needs.- Ensure vendors comply with service level agreements (SLAs) and contract terms.- Monitor contract renewals, terminations, and amendments.

3. Performance Monitoring:

- Track vendor performance against agreed SLAs and key performance indicators (KPIs).- Conduct regular vendor performance reviews and report on findings to stakeholders.- Implement corrective actions for underperforming vendors.

4. Risk Management:

- Identify potential risks in vendor relationships and develop mitigation strategies.- Ensure vendors meet regulatory and compliance requirements, such as data privacy and cybersecurity standards.- Conduct risk assessments of vendors, especially for critical IT services.

5. Procurement and Cost Management:

- Collaborate with procurement teams to select and onboard new IT vendors.- Negotiate pricing and cost structures to ensure competitive and cost-effective services.- Monitor vendor-related expenses and maintain budget controls.

6. Strategic Planning:

- Align vendor management strategies with organizational goals and IT objectives.- Develop strategies for vendor consolidation or optimization to streamline services and reduce costs.- Participate in technology evaluations and the selection of vendors for new IT initiatives.

Good to Have:

Issue Resolution:

- Serve as an escalation point for vendor-related issues, ensuring timely resolution.- Collaborate with vendors to resolve service disruptions or contract disputes.- Document and track vendor issues and resolutions for continuous improvement.

Essential:

- Strong organizational and project management skills.- Ability to analyze data and make data-driven decisions.- Proficient in managing multiple vendors and balancing competing priorities.- Understanding of IT infrastructure, cloud services, software development, and security practices.- Strong experience in vendor management or procurement, preferably in the IT industry.- Knowledge of IT services, software, hardware, and emerging technologies.- Excellent negotiation, communication, and problem-solving skills.- Familiarity with contract law and compliance requirements (e.g., GDPR, ISO standards).- Experience with tools like IT vendor management software, procurement systems, and contract management platforms.

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

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