Operations & Client Relations Manager

3 weeks ago

Hyderabad, India Hanging Hammer Full time

Company Type:
Interior Design & Turnkey Projects

Position Overview

The
Operations & Client Relations Manager
will oversee the end-to-end coordination between design and Production team, Client Relationship, Vendor Management, procurement and office management. This role requires a highly organized and strategic professional who can streamline processes, manage multiple stakeholders, and drive operational efficiency while maintaining quality standards. Advance skill in Microsoft Office is mandatory.

Key Responsibilities

1. Client Relations

  • End to end client handling during any Inderior or Turnkey projects
  • Monitor project timelines, budgets, and resource allocation to minimize delays.
  • Resolve Client related challenges proactively.

2. Vendor Management & Procurement

  • Identify, evaluate, and onboard reliable vendors, suppliers, and subcontractors.
  • Negotiate contracts, pricing, and credit terms to optimize cost efficiency.
  • Streamline procurement processes for interior materials, finishes, furniture, fixtures, and equipment.
  • Ensure timely delivery of materials to sites to avoid delays.
  • Build long-term partnerships with vendors while maintaining quality assurance.

3. Office Operations & Administration

  • Oversee day-to-day office operations including administration, HR, and facility management.
  • Coordinate with HR for manpower planning, recruitment, and performance monitoring.
  • Ensure proper documentation, compliance, and record-keeping of company operations.
  • Implement SOPs (Standard Operating Procedures) across functions to maintain consistency.

4. Team Leadership & Coordination

  • Lead cross-functional teams including site engineers, designers, procurement staff, and admin.
  • Train, mentor, and motivate staff to improve productivity and accountability.
  • Foster collaboration between design and execution teams for seamless project delivery.

5. Financial & Reporting Responsibilities

  • Work with management to prepare project quotation. BOQ and budgets
  • Cost control measures in the project execution.
  • Monitor expenses, resource utilization, and procurement efficiency.
  • Prepare regular reports on project status, vendor performance, and operational KPIs for management review.

Key Skills & Competencies

  • Strong leadership and team management skills.
  • Excellent negotiation and vendor relationship management.
  • Deep knowledge of interior materials, finishes, and turnkey execution processes.
  • Ability to handle multiple projects simultaneously.
  • Problem-solving and crisis management skills.
  • Strong organizational and time-management capabilities.
  • Proficiency in MS Office, project management tools, and ERP software (if applicable).
  • Proficiency in AI Tool to assist in the work

Qualifications & Experience

  • Bachelor's degree / Business Administration (preferred).
  • 5+ years of experience in operations/project management within the interior design, construction, or turnkey industry.
  • Proven track record in managing vendors, procurement, and large-scale project execution.

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