Merchandiser - Custom Manager

2 weeks ago

Jaipur, India Jaipur Rugs Full time

About Jaipur Rugs:

Jaipur Rugs is one of India's leading manufacturers and exporters of hand-knotted rugs and home furnishings. With a deep-rooted focus on artisan empowerment, sustainability, and global design thinking, the company is a pioneer in bridging traditional craftsmanship with modern luxury aesthetics.

Position Summary:
We are looking for a passionate and detail-driven
Merchandiser – Custom Manager
to manage and lead our custom order lifecycle, from client brief to delivery. The ideal candidate will be a
B.FTech graduate from NIFT
, with
4–5 years of experience
in merchandising, ideally with exposure to
custom/bespoke products, textiles, or luxury design
.

This is a cross-functional role that requires close collaboration with designers, production teams, artisans, and global clients to deliver high-end, customized rugs and textile products that meet aesthetic, technical, and delivery specifications.

Key Responsibilities:

  • Manage end-to-end execution of
    custom and bespoke rug orders
    , including design interpretation, sampling, costing, production timelines, and final delivery.
  • Coordinate with
    clients, designers, and internal design teams
    to understand specifications, material preferences, color palettes, and technical requirements.
  • Translate client briefs into actionable production plans by working closely with weaving clusters, dyeing units, and artisans.
  • Develop and maintain
    custom order trackers, T&A (Time & Action) calendars
    , and internal coordination sheets to ensure timely delivery.
  • Conduct feasibility analysis for custom requirements (e.g., technique, size, color limitations, material selection).
  • Ensure strict adherence to
    quality and compliance standards
    for all custom products.
  • Support costing and pricing strategies, balancing product value with profitability.
  • Work closely with the
    sales, marketing, and export teams
    to provide updates, sample approvals, and production status.
  • Provide post-delivery feedback and continuous improvement insights for process optimization.

Key Qualifications & Skills:

  • B.FTech from NIFT
    (mandatory)
  • 4–5 years of relevant experience in merchandising, preferably in home furnishings, textiles, or bespoke fashion/luxury sector
  • Strong knowledge of
    textile techniques
    , materials, dyeing processes, and hand-crafted production methods
  • Excellent understanding of
    custom order workflows
    – from client brief to production to delivery
  • Strong communication and coordination skills with fluency in both English and Hindi
  • Proficiency in
    MS Excel, Adobe Illustrator/Photoshop, and PLM or order management systems
  • Eye for detail, strong problem-solving skills, and a customer-first mindset
  • Ability to work independently and manage multiple projects simultaneously

Preferred Attributes:

  • Exposure to
    global clients or export markets
  • Experience working with artisan-based production or luxury/customized product environments
  • Interest in sustainable and ethical production processes

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