Digital Marketing Client Handling

3 weeks ago

Chennai, India The Creative Studio - Digital Marketing Agency Full time

Digital Marketing Client Success Specialist/Account Executive (2+ Years Experience)

About Us: The Creative Studio is a dynamic and fast-growing digital marketing agency specializing in Social Media Marketing, SEO, PPC, Website Development Etc... We are looking for a highly motivated and client-focused individual to join our team and become a key liaison for our valued clients.

The Role: We are seeking a proactive and data-driven Digital Marketing Client Success Specialist (or Account Executive ) with a minimum of 2 years of experience in a digital marketing agency or similar client-facing role. You will be the primary point of contact for a portfolio of clients, responsible for understanding their business goals, translating them into effective digital strategies, and ensuring the successful execution and reporting of campaigns across various channels.


Key Responsibilities:

  • Client Relationship Management:
  • Serve as the trusted advisor and primary point of contact for clients, fostering long-term, positive relationships.
  • Conduct regular client calls and quarterly business reviews, presenting performance reports and strategic recommendations in a clear, compelling manner.
  • Proactively manage client expectations, project timelines, and communication flow between the client and internal specialist teams (SEO, PPC, Content, etc.).
  • Strategy & Execution Oversight:
  • Deeply understand each client's industry, competition, and marketing objectives.
  • Collaborate with our internal team to develop holistic, data-backed digital marketing strategies (covering SEO, SEM, Social Media, Email, etc.) that align with client KPIs and ROI goals.
  • Oversee campaign performance, interpreting data from Google Analytics, Google Ads, and other tools to identify insights and proactively recommend optimizations to internal teams.
  • Project and Deliverable Management:
  • Ensure all client deliverables are executed to a high standard, on time, and within budget.
  • Identify opportunities for account growth and upselling additional services that align with client needs and success metrics.
  • Lead the onboarding process for new clients, setting the foundation for a successful partnership.

Required Skills & Qualifications:

  • Minimum of 2+ years of hands-on experience in a client-facing Digital Marketing role (e.g., Account Manager, Digital Strategist, Client Success) within an agency or consulting environment.
  • Proven foundational knowledge and experience across key digital channels (e.g., SEO, PPC/Paid Media, Social Media Marketing, Email Marketing ).
  • Demonstrable experience analyzing campaign performance using tools like Google Analytics, Google Ads, Facebook Ads Manager, or similar platforms.
  • Exceptional verbal and written communication, presentation, and interpersonal skills. The ability to articulate complex digital concepts to non-technical stakeholders is essential.
  • Strong organizational skills with the ability to manage multiple client accounts and projects simultaneously, meeting tight deadlines.
  • A Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred.


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