Digital Marketing Client Handling
3 weeks ago
Digital Marketing Client Success Specialist/Account Executive (2+ Years Experience)
About Us: The Creative Studio is a dynamic and fast-growing digital marketing agency specializing in Social Media Marketing, SEO, PPC, Website Development Etc... We are looking for a highly motivated and client-focused individual to join our team and become a key liaison for our valued clients.
The Role: We are seeking a proactive and data-driven Digital Marketing Client Success Specialist (or Account Executive) with a minimum of 2 years of experience in a digital marketing agency or similar client-facing role. You will be the primary point of contact for a portfolio of clients, responsible for understanding their business goals, translating them into effective digital strategies, and ensuring the successful execution and reporting of campaigns across various channels.
Key Responsibilities:
- Client Relationship Management:
- Serve as the trusted advisor and primary point of contact for clients, fostering long-term, positive relationships.
- Conduct regular client calls and quarterly business reviews, presenting performance reports and strategic recommendations in a clear, compelling manner.
- Proactively manage client expectations, project timelines, and communication flow between the client and internal specialist teams (SEO, PPC, Content, etc.).
- Strategy & Execution Oversight:
- Deeply understand each client's industry, competition, and marketing objectives.
- Collaborate with our internal team to develop holistic, data-backed digital marketing strategies (covering SEO, SEM, Social Media, Email, etc.) that align with client KPIs and ROI goals.
- Oversee campaign performance, interpreting data from Google Analytics, Google Ads, and other tools to identify insights and proactively recommend optimizations to internal teams.
- Project and Deliverable Management:
- Ensure all client deliverables are executed to a high standard, on time, and within budget.
- Identify opportunities for account growth and upselling additional services that align with client needs and success metrics.
- Lead the onboarding process for new clients, setting the foundation for a successful partnership.
Required Skills & Qualifications:
- Minimum of 2+ years of hands-on experience in a client-facing Digital Marketing role (e.g., Account Manager, Digital Strategist, Client Success) within an agency or consulting environment.
- Proven foundational knowledge and experience across key digital channels (e.g., SEO, PPC/Paid Media, Social Media Marketing, Email Marketing).
- Demonstrable experience analyzing campaign performance using tools like Google Analytics, Google Ads, Facebook Ads Manager, or similar platforms.
- Exceptional verbal and written communication, presentation, and interpersonal skills. The ability to articulate complex digital concepts to non-technical stakeholders is essential.
- Strong organizational skills with the ability to manage multiple client accounts and projects simultaneously, meeting tight deadlines.
- A Bachelor’s degree in Marketing, Business, Communications, or a related field is preferred.
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