International Customer Service

7 days ago

Navi Mumbai, India The HIRD Full time

Job Description As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.Location: Mindspace, Building No – 2, Next to Airoli Railway Station, Airoli, Navi Mumbai.Shift: US Shift (Night Shift)Weekly Off: Saturday & Sunday OffExperience: Fresher / ExperiencedSalary: ₹3.30 LPA (CTC)Facility: One way (drop)Roles & Responsibilities:Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.Resolve customer queries promptly with a customer-first approach.Escalate complex issues to appropriate departments when needed.Stay updated with system changes, policy updates, and meet quality and productivity targets.Desired Candidate ProfileExcellent verbal and written English communication skills.Strong comprehension, analytical, and multitasking abilities.Basic knowledge of business writing and email etiquette.Customer service-oriented with polished soft skills.Not pursuing any full-time educational course.Comfortable with Work From Office and Night Shifts.Willing to relocate within Transport Boundary (if outstation).Note:Candidates with BPO experience and complete documents will be given preference.Interview ProcessAssessment (Minimum SVAR score: 55) (Virtual )HR Interview (Walk- in )Operations Interview (Walk- in )Perks & BenefitsPerformance-based incentivesOne-way cab facility (drop) within transport boundariesNight shift allowance up to ₹3,000/monthStructured training program to enhance skillsOpportunity for long-term career growth within Wipro.

  • Inbound Customer Service

    1 week ago

    Navi Mumbai, India Sasa international Full time

    An inbound sales agent is a person that **makes inbound calls in order to drive sales**. They usually communicate with potential customers via phone and they closely collaborate with other internal departments like customer care, marketing teams, or technical support in order to provide excellent customer service. **Job Types**: Full-time, Fresher, Regular...

  • Customer Service Associate

    7 days ago

    Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    International voice process 24/7 rotational shift 2 rotational week off Handling inbound calls To solve the queries of US customers Salary - 15k upto 30k in-hand + incentives 2750+ travelling allowance of 3500 Rs **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident...

  • Customer Service Associate

    2 days ago

    Navi Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    International voice process 24/7 rotational shift 2 rotational week off Handling inbound calls To solve the queries of US customers Salary - 15k upto 30k in-hand + incentives 2750+ travelling allowance of 3500 Rs **Job Types**: Full-time, Fresher **Salary**: ₹15,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident...

  • Bpo Customer Service

    1 week ago

    CBD Belapur, Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For International BPO Customer Service Minimum 1 Years of experience **Freshers** with excellent English Can apply **Must Have Excellent English** Must have good Customer service skill and Convincing skill Night shift Rotational Shift / US Shift Call on : 8369658421 Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health...

  • Bpo Customer Service Navi Mumbai

    7 days ago

    Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...

  • Customer Service Executive

    2 weeks ago

    Navi Mumbai, India Sasa international Full time

    Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...

  • Customer Service

    2 weeks ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Austral International Co. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Job Title: Customer Service – Freight ForwardingLocation: CBD Belapur, Navi MumbaiExperience: 1 to 3 YearsAbout the Role:We are looking for a motivated and customer-oriented Customer Service Executive – Freight Forwarding to join our logistics team. The ideal candidate will handle customer queries, manage shipment processes, coordinate with internal and...

  • Customer Service Representative

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Resolves product or service problems by investigating the customer's complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction. **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per...

  • Customer Service Executive

    7 days ago

    Navi Mumbai, India AGS International Full time

    **BUDGET UPTO 3LPA** Primary Responsibilities:Act as the first line of support for solving customer queriesMake outbound calls to manage customer appointments with the experts - Refer customer grievances or special requests to designated departments for further investigation - Follow up to ensure that appropriate actions are taken on customer requests -...

  • International Customer Service Advisor

    2 weeks ago

    Navi Mumbai, India Onesource Atreus Full time

    Process : - Shield ( international customer service ) Location : - Ghansoli Shift : - night shift ( 6pm to 6am) / 5 days working week off : - 2 rotational off **Salary**: - upto 28k inhand Requirement : - Graduate / undergraduate with minimum 1 year international inbound voice experience mandatory **Job Types**: Full-time, Regular /...