Veeva CRM Client Manager

3 weeks ago

Bengaluru, India HTD Resources Full time

Title: Veeva CRM Client Manager

Location: Bangalore (Hybrid)

Duration: Full Time (US Shift)


Job Responsibilities:

  • You will be working collaboratively with other developers, to plan and deliver customer requirements.
  • You will use your talent and experience throughout the development life cycle.
  • We will bring your dreams and goals to life and ensure that you are an active contributor to our growth.


Responsibilities as a Veeva CRM Expert:

  • Develop, Maintain, and support the Veeva applications as well as document the applications.
  • Configuring / Customizing Veeva applications to meet client requirements.
  • Participate throughout the whole development process where your inputs are the most valuable.
  • Prototyping application so that our clients can discover new functionalities.
  • Provide technical recommendations.
  • Use best practices and ensure the outcome is of the highest quality.
  • Keep up with current CRM tools available through the CRM developer portal.
  • Working collaboratively with cross-functional team of developers and deliver on target.
  • Understanding or experience working in an agile development lifecycle including development, testing, deployment, and monitoring.
  • Strong Organization, planning and time management skills, including experience in leading and managing programs.
  • Introduce ways to manage and resolve differences.
  • Encourage training and personal development.
  • Build in regular reviews.
  • Act as Veeva Subject Matter Expert in recommending enhancements in technical function/business utility.
  • Other duties and projects as assigned.


Responsibilities as a Client Project Manager:

  • Understand client needs and gather detailed requirements and document them to support the delivery teams.
  • Develop comprehensive project plans, including timelines, milestones, and resource allocation.
  • Monitor project progress and ensure adherence to timelines and budgets.
  • Serve as the primary point of contact between the client and internal teams.
  • Facilitate clear and consistent communication to ensure client expectations are met.
  • Identify and engage key stakeholders throughout the project lifecycle.
  • Manage stakeholder expectations and address any concerns promptly.
  • Identify potential project risks and develop mitigation strategies.
  • Proactively address issues that may impact project scope, schedule, or quality.
  • Coordinate and lead project team meetings.
  • Assign tasks and responsibilities to team members, ensuring clarity and accountability.
  • Maintain detailed project documentation, including meeting minutes, status reports, and project plans.
  • Provide regular updates to clients and internal stakeholders on project status.
  • Coordinate with external vendors and service providers as needed.
  • Ensure vendor deliverables are on time and meet project requirements.
  • Manage changes to the project scope, schedule, and resources.
  • Ensure any changes are documented and communicated effectively.
  • Ensure a high level of client satisfaction by delivering projects that meet or exceed client expectations.
  • Gather client feedback and implement improvements as needed.


Qualifications and Experience Required:

  • We are looking for talented and passionate individuals who like team-working and can share their knowledge across teams with the following skillsets
  • Very good working knowledge of both written and spoken English
  • 8+ years of experience in Pharma CRM and a minimum of 5+ years on Veeva platform
  • Experience working with customers closely and must have good skills in stake holder management.
  • Very good understanding of Health Care domain
  • Very good understanding of Veeva applications and its modules such as Veeva CRM, Veeva Vault, Veeva Network, Approved emails, CLM etc.
  • Very good understanding of Veeva Report Dashboards, Workflows etc.
  • Very good understanding of Veeva Release Management such as Change Set, ANT Migration Tool etc
  • Proficiency in Veeva activities like creating Cycle Plans, Surveys, Data Change Requests, Roster Management, Coaching Reports etc
  • Experienced in writing and scheduling batch Apex jobs
  • Development experience with class frameworks and libraries
  • Deep understanding of Force.com, Visualforce, SFDC, Apex, SQL/SOQL, XML, HTML, Eclipse, Java, JavaScript, SOAP and REST techniques
  • Web programming experience using Apex, JavaScript, HTML and CSS
  • Knowledge of various web standards such as JavaScript, HTTP protocols, AJAX, Flash, XML and JSON
  • Very good understanding of relational database concepts
  • Very good understanding of Salesforce governor’s limits and knowledge of working around them
  • Experience in customer interactions such as conducting Alpha Review and Beta Review
  • Experience and understanding of SDLC.
  • This role needs very close working with customers, and it is necessary to work during US Hours.


Certifications and other Knowledge

  • Certified Veeva developer or other Veeva Certifications is a plus

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