Veeva CRM Client Manager
3 weeks ago
Location: Bangalore (Hybrid)
Duration: Full Time (US Shift)
Job Responsibilities:
- You will be working collaboratively with other developers, to plan and deliver customer requirements.- You will use your talent and experience throughout the development life cycle.- We will bring your dreams and goals to life and ensure that you are an active contributor to our growth.
Responsibilities as a Veeva CRM Expert:
- Develop, Maintain, and support the Veeva applications as well as document the applications.- Configuring / Customizing Veeva applications to meet client requirements.- Participate throughout the whole development process where your inputs are the most valuable.- Prototyping application so that our clients can discover new functionalities.- Provide technical recommendations.- Use best practices and ensure the outcome is of the highest quality.- Keep up with current CRM tools available through the CRM developer portal.- Working collaboratively with cross-functional team of developers and deliver on target.- Understanding or experience working in an agile development lifecycle including development, testing, deployment, and monitoring.- Strong Organization, planning and time management skills, including experience in leading and managing programs.- Introduce ways to manage and resolve differences.- Encourage training and personal development.- Build in regular reviews.- Act as Veeva Subject Matter Expert in recommending enhancements in technical function/business utility.- Other duties and projects as assigned.
Responsibilities as a Client Project Manager:
- Understand client needs and gather detailed requirements and document them to support the delivery teams.- Develop comprehensive project plans, including timelines, milestones, and resource allocation.- Monitor project progress and ensure adherence to timelines and budgets.- Serve as the primary point of contact between the client and internal teams.- Facilitate clear and consistent communication to ensure client expectations are met.- Identify and engage key stakeholders throughout the project lifecycle.- Manage stakeholder expectations and address any concerns promptly.- Identify potential project risks and develop mitigation strategies.- Proactively address issues that may impact project scope, schedule, or quality.- Coordinate and lead project team meetings.- Assign tasks and responsibilities to team members, ensuring clarity and accountability.- Maintain detailed project documentation, including meeting minutes, status reports, and project plans.- Provide regular updates to clients and internal stakeholders on project status.- Coordinate with external vendors and service providers as needed.- Ensure vendor deliverables are on time and meet project requirements.- Manage changes to the project scope, schedule, and resources.- Ensure any changes are documented and communicated effectively.- Ensure a high level of client satisfaction by delivering projects that meet or exceed client expectations.- Gather client feedback and implement improvements as needed.
Qualifications and Experience Required:
- We are looking for talented and passionate individuals who like team-working and can share their knowledge across teams with the following skillsets- Very good working knowledge of both written and spoken English- 8+ years of experience in Pharma CRM and a minimum of 5+ years on Veeva platform- Experience working with customers closely and must have good skills in stake holder management.- Very good understanding of Health Care domain- Very good understanding of Veeva applications and its modules such as Veeva CRM, Veeva Vault, Veeva Network, Approved emails, CLM etc.- Very good understanding of Veeva Report Dashboards, Workflows etc.- Very good understanding of Veeva Release Management such as Change Set, ANT Migration Tool etc- Proficiency in Veeva activities like creating Cycle Plans, Surveys, Data Change Requests, Roster Management, Coaching Reports etc- Experienced in writing and scheduling batch Apex jobs- Development experience with class frameworks and libraries- Deep understanding of Force.com, Visualforce, SFDC, Apex, SQL/SOQL, XML, HTML, Eclipse, Java, JavaScript, SOAP and REST techniques- Web programming experience using Apex, JavaScript, HTML and CSS- Knowledge of various web standards such as JavaScript, HTTP protocols, AJAX, Flash, XML and JSON- Very good understanding of relational database concepts- Very good understanding of Salesforce governor’s limits and knowledge of working around them- Experience in customer interactions such as conducting Alpha Review and Beta Review- Experience and understanding of SDLC.- This role needs very close working with customers, and it is necessary to work during US Hours.
Certifications and other Knowledge
- Certified Veeva developer or other Veeva Certifications is a plus
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