Sr User Researcher
3 weeks ago
This position will design and conduct research activities that inform concepts and design direction, and that ultimately improve the customer experience for Indian shoppers. The ideal candidate will have a deep understanding of user research methods and best practices, along with a nimble, creative and pragmatic approach, and top-notch communication skills.
This position requires the ability to work with minimal direction as well as the capacity to work quickly while delivering high-quality outputs. This position will work on overlapping projects, so strong organizational & stakeholder management skills with the ability to multi-task are critical. Amazon is a fast-paced and exciting environment. The ideal candidate will be comfortable with considerable ambiguity and will be able to thrive in a resource-constrained environment.
Key job responsibilities
Work closely with cross-functional teams to identify and prioritize research questions based on analysis of current knowledge, project goals and risks.
Identify best method or mix of methods based on research questions, timeline and resourcing.
Distill project goals and research questions into well thought-out research plans.
Conduct user research with rigor while ensuring participant comfort.
Manage iterative prototyping through close alignment with design, development, and business.
Perform quick but thorough data analysis in order to create insightful and actionable findings presentations- both verbal and written.
End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Strong grasp of quantitative data analysis and statistics.
Hands-on experience with: lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept testing, field research, international research, and survey design.
Fluency in best practices for user research.
The ability to quickly turn around high-quality study plans and reports
Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
Exceptional behavioral data-collection and analysis skills, e.g., designing, conducting, and analyzing all kinds of user data.
The ability to manage ambiguity, work autonomously, and multitask in an agile environment
Ability to meet ambitious deadlines and deliver high-quality work on schedule
Familiarity with internet-development technologies and tool
We are open to hiring candidates to work out of one of the following locations:
Bengaluru, KA, IND
BASIC QUALIFICATIONS
8+ years proven success leading User/Market Research projects with demonstrated impact.
A strong portfolio demonstrating past work experience and deliverables (eg: study plans, reports)
Masters in Human Factors, Cognitive Psychology, or similar
PREFERRED QUALIFICATIONS
MBA/MS in Human Factors or Cognitive Psychology
Qualitative Researcher with a Minimum of 8 Year Experience
Retail/E-commerce research experience in a global context
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