Virtual Patient Counselor

4 days ago

Mumbai, India Qi Spine Clinic Full time

About QI Spine Clinic
QI Spine clinics transform and improve the lives of patients suffering from back and neck pain across the country every day. As India's first chain of medical centers for the accurate diagnosis and non-surgical treatment of spine conditions, QI Spine has 22 clinics across 5 cities with the world's largest team of spine specialists. With advanced diagnostics, evidence-based treatment, and a 91% success record, we have helped over 13,000 patients avoid surgery and recover fully.

Role Overview

The role of the Patient Counsellor (Virtual & In-Clinic) focuses on two key objectives:

  • Virtual Patient Counselling – Engaging with patients over calls, video consultations, or digital platforms to educate them about QI Spine's unique treatment approach and guide them in making informed decisions.
  • Sales Conversion & Retention – Driving patient enrolment into treatment programs through trust-based counselling, clear communication of benefits, and ensuring treatment completion for long-term recovery.

Key Responsibilities

  • Virtual Counselling & Engagement
  • Conduct structured counselling sessions with patients over phone/video calls, ensuring clarity about treatment plans, recovery timelines, and costs.
  • Follow up with patients who showed interest but did not commit, resolving barriers and providing reassurance.
  • Share patient success stories, testimonials, and outcomes to build confidence virtually.
  • Sales Conversion
  • Convert inquiries and first consultations into confirmed treatment enrollments.
  • Demonstrate strong persuasion while maintaining empathy, addressing patient objections and financial concerns effectively.
  • Ensure patient program commitment by reinforcing expected health outcomes.
  • Patient Experience
  • Build and maintain a patient-first approach, ensuring every interaction (virtual or in-clinic) is empathetic, reassuring, and professional.
  • Coordinate with doctors to clarify patient doubts where clinical expertise is needed.
  • Track patient progress and encourage treatment completion for optimal results.
  • Operational & Reporting
  • Maintain detailed counselling reports and sales conversion data.
  • Collaborate with scheduling, finance, and clinical teams to streamline patient experience.
  • Support day-to-day clinic operations with a focus on patient satisfaction and revenue performance.

Qualifications & Skills

  • Graduate (HSC with relevant experience may also be considered).
  • Strong experience in virtual counselling, telesales, or inside sales in healthcare, wellness, or service-based industries.
  • Proven track record of meeting/exceeding sales conversion targets.
  • Excellent communication, listening, and persuasion skills with a patient-first mindset.
  • Comfortable with Microsoft Excel, CRM tools, and digital platforms for patient engagement.
  • Ability to work flexible 8-hour shifts between 7:00 AM to 9:00 PM.

Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • do you have virtual counselling experience?
  • when did you graduate?

Work Location: In person

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