Implementation Support Engineer

Found in: Whatjobs IN C2 - 2 weeks ago

hyderabad, India ITP Software India Pvt Ltd Full time

Skills/Experience:


  • Experience in the Implementation lifecycle of software products
  • Experience in presentation and demonstration of the solution
  • Experience in the Installation of the product/software, configurations, workflows etc.,
  • Configure and ensure software changes to the system to assist in business organizational changes.
  • Understanding customer requirements, analysing them and identifying GAPs if any
  • Ability to understand/explore application functionalities and solutions in line with customer needs.
  • Handle customer User Acceptance, Outage Notification, and Change Control procedures and documentation.
  • Experience in troubleshooting any issues that arise during the implementation. If needed, liaise with several internal departments for resolutions.
  • Extend user support and training to customers and support users.
  • Should be able to perform implementation tasks within SLA.
  • Experience in configuration of changes and upgrading software versions
  • Experience in third-party integrations like Payment Gateways, SMS gateways, Understanding Webservice integrations, CAS (Conditional Access Systems)
  • Ability to execute new projects with appropriate project planning.
  • Experience in delivery of customers needs with planning and prioritization
  • Experience in providing periodic Updates/feedback on the Ongoing Issues/Project Activities
  • Experience in interacting with cross-functional teams
  • Experience in handling team

Qualifications:


  • Bachelor's degree or Diploma in Computer science engineering
  • Minimum 4 to 7 years of experience in the Implementation of software products
  • Experience in the domains of Finance applications, Billing applications, and Subscription management applications is an added advantage
  • Experience in Ezybill application is an added advantage
  • Knowledge of MySQL databases (Administration, writing queries, understanding schema)
  • Knowledge of basic networking
  • Knowledge of Linux installation, basic administration, Shell scripts, Cron tabs, etc.,
  • Effective communication, presentation, and writing skills are a must.
  • Demonstrate a passion for delivering a positive customer experience
  • Should be a quick learner and result oriented
  • Ability to work in a fast-paced and dynamic ambiance
  • Flexible and comfortable timings, ready to work in shifts if necessary.
  • Prepared to work late at night or early in the mornings whenever necessary
  • Willing to travel and ready to stay for longer periods when needed

Keywords : Implementation manager, project manager, business analyst, Implementation engineer



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