Systems Analyst
1 month ago
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
5
Required
Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience.
5
Required
Strong Database query languages (SQL PL/SQL) experience.
5
Required
Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.
5
Required
Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions
5
Required
Strong verbal and written skills in communicating with peers and different levels of users.
5
Required
Skilled documenting processes.
4
Required
Skilled in performing remote support trough diagnostic techniques and pertinent information gathering.
4
Required
Strong skills assisting with unit testing.
4
Preferred
Experience working on projects utilizing agile project management methodologies.
2
Preferred
Experience with Health and Human services
Requirements
System Analyst, SQL, PL/SQL, HHSC, CRM
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