Victrix Systems and Labs

1 week ago

India Victrix Systems & Labs Full time

Position Name : Business & Process Analyst

Experience : 4-8 years

Location : :

We are seeking a skilled Business & Process Analyst with a strong background in both business analysis and technical expertise, particularly in BSS/OSS systems and solutions. The ideal candidate will have demonstrable experience in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. Technical certifications and a deep understanding of Service Activation, Network Discovery & Reconciliation, Inventory, and Service Assurance systems are essential for success in this :

1. Business Analysis :

- Conduct thorough analysis of current business processes related to BSS/OSS systems.

- Collaborate with stakeholders to gather requirements and understand business needs.

- Identify areas for process improvement and develop strategies to optimize workflows.

- Document business requirements, functional specifications, and process flows.

2. Process Management :

- Design and implement process improvements to enhance efficiency, accuracy, and scalability.

- Develop and maintain process documentation, including standard operating procedures (SOPs) and workflow diagrams.

- Monitor key performance indicators (KPIs) to measure process effectiveness and identify areas for further optimization.

3. Technical Expertise :

- Utilize technical knowledge and certifications to understand and effectively work with BSS/OSS systems and solutions.

- Provide technical insights and recommendations to support business process improvements.

- Collaborate with IT teams to implement technical solutions and integrations.

4. BSS/OSS Systems and Solutions :

- Possess a strong understanding of BSS/OSS systems, including Service Activation, Network Discovery & Reconciliation, Inventory, and Service Assurance.

- Evaluate existing systems and propose enhancements or replacements as needed to meet business objectives.

- Stay updated on industry trends and advancements in BSS/OSS technology.

5. Communication and Collaboration :

- Work closely with cross-functional teams, including business stakeholders, IT professionals, and vendors, to drive project success.

- Communicate effectively with technical and non-technical stakeholders, translating business requirements into actionable plans.

- Facilitate meetings, workshops, and training sessions as necessary.

Qualifications :

- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.

- Technical certifications in relevant areas (e.g., ITIL, Cisco, CompTIA) preferred.

- Proven experience in business analysis and process management, preferably in the telecommunications or IT industry.

- Strong understanding of BSS/OSS systems and solutions, with a focus on Service Activation, Network Discovery & Reconciliation, Inventory, and Service Assurance.

- Proficiency in documenting business requirements, process flows, and technical specifications.

- Excellent analytical skills with the ability to solve complex problems and make data-driven decisions.

- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.

- Proven track record of delivering successful projects on time and within budget.

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