Victrix Systems and Labs
2 weeks ago
Position Name : Business & Process Analyst
Experience : 4-8 years
Location : :
We are seeking a skilled Business & Process Analyst with a strong background in both business analysis and technical expertise, particularly in BSS/OSS systems and solutions. The ideal candidate will have demonstrable experience in analyzing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness. Technical certifications and a deep understanding of Service Activation, Network Discovery & Reconciliation, Inventory, and Service Assurance systems are essential for success in this :
1. Business Analysis :
- Conduct thorough analysis of current business processes related to BSS/OSS systems.
- Collaborate with stakeholders to gather requirements and understand business needs.
- Identify areas for process improvement and develop strategies to optimize workflows.
- Document business requirements, functional specifications, and process flows.
2. Process Management :
- Design and implement process improvements to enhance efficiency, accuracy, and scalability.
- Develop and maintain process documentation, including standard operating procedures (SOPs) and workflow diagrams.
- Monitor key performance indicators (KPIs) to measure process effectiveness and identify areas for further optimization.
3. Technical Expertise :
- Utilize technical knowledge and certifications to understand and effectively work with BSS/OSS systems and solutions.
- Provide technical insights and recommendations to support business process improvements.
- Collaborate with IT teams to implement technical solutions and integrations.
4. BSS/OSS Systems and Solutions :
- Possess a strong understanding of BSS/OSS systems, including Service Activation, Network Discovery & Reconciliation, Inventory, and Service Assurance.
- Evaluate existing systems and propose enhancements or replacements as needed to meet business objectives.
- Stay updated on industry trends and advancements in BSS/OSS technology.
5. Communication and Collaboration :
- Work closely with cross-functional teams, including business stakeholders, IT professionals, and vendors, to drive project success.
- Communicate effectively with technical and non-technical stakeholders, translating business requirements into actionable plans.
- Facilitate meetings, workshops, and training sessions as necessary.
Qualifications :
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
- Technical certifications in relevant areas (e.g., ITIL, Cisco, CompTIA) preferred.
- Proven experience in business analysis and process management, preferably in the telecommunications or IT industry.
- Strong understanding of BSS/OSS systems and solutions, with a focus on Service Activation, Network Discovery & Reconciliation, Inventory, and Service Assurance.
- Proficiency in documenting business requirements, process flows, and technical specifications.
- Excellent analytical skills with the ability to solve complex problems and make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Proven track record of delivering successful projects on time and within budget.
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