L2 Service Desk Engineer

1 month ago


Ibrahim Bagh Lines, India Genpact Full time

Consultant – Service Desk Level 2Location: HyderabadExperience: 5-8 yearsImmediate joiners preferred. Mandatory Skills:O365AzureSharePoint IntuneKindly do apply here or share resume to with Sub of " L2 SD" along with Notice period. ResponsibilitiesExperience on troubleshooting Windows and Apple Operating System issues.Ability to fix all windows related issues. (i.E. BSOD, No Boot, Software)Working experience on PowerShellEnsure the 24/7/365 availability of all systems, applications, and infrastructure.Understanding of IT processes, procedures, and willingness to follow them.Need to have understanding about Active Directory user accountsBasic understanding on Azure Active directoryBasic understanding of different account types in Active directoryProvision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in SyncBasic knowledge on Mobile Device ManagementUnderstanding on Virtual Machines (i.E. AWS, Citrix)Basic understanding on SCCM and Company PortalDevelop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.Ability to speak to a non-technical audience about technical problemsKnowledge and experience of customer service practicesWilling to work in rotational shifts as per customer requirementBasic understating of MS Excel,MS PowerPoint to prepare reports and presentations Minimum qualificationsGraduate in any streamFamiliar with ITIL and ITSM processes.Ability to multi-task, manage time and follow through with assignmentsShould be adherent to process defined workflowsGood experience in knowledge managementTechnical experience and basic knowledge on MS Exchange, O365, Excel and PowerPointPreferred Skills:Good communication skillsShould have understanding of below Technical Skills:Basic NetworkingActive DirectoryMS Office 2016Chrome, Edge & Mozilla FirefoxService Request ManagementO365 ToolsPC/Laptop


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