Associate Director
4 weeks ago
Job Description
The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunicaƟons and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase producƟvity to enable growth. For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformaƟon for customers of all sizes. Our end-to-end administraƟve services help streamline operaƟons, improve producƟvity, and strengthen cash flow to help our customers stay compeƟƟve and improve member saƟsfacƟon.
Job Responsbilities:
Advanced influencing and communication skills. Advanced client service skills and leadership capabilities. Advanced knowledge, understanding and application of project management principles and methodologies. Models excellent analytical / problem solving skills. Excellent organizational and time management skills. Excellent budgeting, business financial and P&L skills. Ability to develop comprehensive and complex operational and strategic plans Manage the team for KYC/CDD process by understanding Standard operating Procedures Adhere to all appropriate and agreed standardized processes and procedures Provide narrative in English language to include proper grammar and sentence structure Review and keep up to date, and fully abide by the process operational and administrative procedures and ensure process compliance Acting as the Subject Matter Expert for the team Conducting & leading the training programs based on business needs Attending team meetings and customer calls to gather feedback and updatesJob Requirements & eligibility Criteria:
8+ Years of experience in Banking BPO is preferred University degree or equivalent that required 3+ years of formal studies of the Accounting & Commerce Graduates. 3+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. Flexible to work scheduled shifts from Monday-Friday 09:30 AM to 12:00 AM Open to Work from Office (100%)#L1BPO
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