Senior Trainer

1 week ago

Chennai, India Access Healthcare Services Full time

We are seeking a Senior Trainer with a deep understanding of Payor Services for US Healthcare RCM to train our professionals, drive excellence in service delivery and training. Apply now and take your career to new heights with a team that’s transforming healthcare JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES Create and share the training plan with stakeholders Deliver client specific training modules to new hires Meet training TAT for each training program Maintain the training records, trainees attendance & feedback score for all trainings conducted Collect feedback from trainees to improve the quality of training Monitor the progress of the trainees and provide constructive feedback Monitor new joiner’s performance for the first 60 days and clarify process related queries Prepare the training plans, training content and assessments for refresher training Recommend changes in the training plan and training method Manage LMS platform and schedule assessments Update training related SOP and PWI when required Liaise with managers to determine training needs Design effective training content and prepare educational material such as module summaries Support and mentor new employees Conduct evaluations to identify areas of improvement Monitor employee performance and response to each training JOB REQUIREMENTS Knowledge on Payer workflows such as Enrollment, Claims Adjudication, Appeals and Grievances, Payment Integrity & Authorization Expertise on Payer terminologies (related to Medicare Advantage programs) and concepts like Credentialing, Authorization, Out of network and In Network concepts & Subrogation Strong interpersonal and good communication skills Passionate to learn new processes Willing to work night shifts at office QUALIFICATIONS 5 to 10 years of experience in US Healthcare RCM process specializing in payer domain 3 to 5 years experience in training new hires and existing employees End to End domain knowledge on US Healthcare and Payer Services Life Cycle

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