Lead Consultant – Conversational Analyst

1 month ago

pune, India Genpact Full time

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
 Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 
 
Welcome to the relentless pursuit of better.
Inviting applications for the role of Lead Consultant – Conversational Analyst
As a Conversational Analyst at Genpact, you will play a crucial role in Designs Conversation Scripts, Bot Responses and user journey. You will work closely with our cross-functional teams to understand business requirements and implement conversational solutions that enhance user experience.
Responsibilities
• Able to lead the team from a technical, managerial leadership perspective.
• Implementation of Chat bots, NLP, Agent Assist and system integrations projects.
• Integration experience in WebServices using REST, SOAP.
• Collaborate with stakeholders to gather requirements and understand business objectives.
• Implement natural language processing (NLP) and machine learning algorithms to enhance conversational capabilities.
• Integrate chatbots with various enterprise systems and third-party APIs.
• Designs Conversation Scripts, Bot Responses, and user journey to create consumer facing Chatbots with personality, character and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Experience in integrating chatbots with enterprise systems and third-party APIs.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Integration experience in WebServices using REST, SOAP.

Qualifications we seek in you
Minimum Qualifications / Skills
• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
Preferred Qualifications/ Skills
• Kore.ai Knowledge along with AI, NLP, ML, Chat bots implementation experience
• Exposure to NLP & ML.
• Experience with other conversational AI platforms is a bonus.

  • Lead Consultant – Conversational Analyst

    3 weeks ago

    Pune, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant – Conversational Analyst

    1 month ago

    Pune, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Consultant – Conversational Analyst

    6 days ago

    Pune, Maharashtra, India Genpact Full time

    With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create...

  • Implementation-Conversion Analyst Senior

    4 days ago

    Pune, India Jobs for Humanity Full time

    Job DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Computer ScienceTravel Percentage :0%About the team :It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to...

  • Implementation-Conversion Analyst Senior

    5 days ago

    pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%About the team : It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider...

  • Implementation-Conversion Analyst Senior

    4 days ago

    pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% About the team : It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest...

  • Implementation-Conversion Analyst Senior

    21 hours ago

    Pune, India FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% About the team : It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global...

  • Implementation-Conversion Analyst Senior

    2 hours ago

    Pune, India Jobs for Humanity Full time

    Job Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%About the team:It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to...

  • Lead Business Analyst

    4 weeks ago

    Pune, India Mindtickle Full time

    POSITION OVERVIEW: We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes. This is...

  • Lead Business Analyst

    3 weeks ago

    pune, India Mindtickle Full time

    POSITION OVERVIEW:We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes.This is an...

  • Lead Business Analyst

    6 days ago

    Pune, Maharashtra, India Mindtickle Full time

    POSITION OVERVIEW:We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes.This is an...

  • Lead Business Analyst

    3 weeks ago

    Pune, India Mindtickle Full time

    POSITION OVERVIEW: We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes. This is an...

  • Lead Business Analyst

    3 weeks ago

    Pune, India Mindtickle Full time

    POSITION OVERVIEW:We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes.This is an...

  • Lead Business Analyst

    1 month ago

    Pune, India Mindtickle Full time

    POSITION OVERVIEW:We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes.This is an...

  • Lead Business Analyst

    2 months ago

    Pune, India Mindtickle Full time

    POSITION OVERVIEW:We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes.This is an...

  • Lead Business Analyst

    3 weeks ago

    Pune, India Mindtickle Full time

    POSITION OVERVIEW:We are seeking a Lead Business Analyst who will be responsible for collaborating with stakeholders to identify and solve multi-system business problems in accordance with Mindtickle business processes. The Lead Business Analyst will have the ability to make a significant impact, solving complex problems and optimizing outcomes.This is an...

  • Lead Consultant- Business Analyst

    4 weeks ago

    Pune, India Genpact Full time

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...

  • Lead Business Analyst

    6 days ago

    Pune H.O, India Mindtickle Full time

    POSITION: Lead Business AnalystWe are looking for a Lead Business Analyst to collaborate with stakeholders in identifying and resolving multi-system business challenges within Mindtickle business processes. The selected candidate will have the opportunity to make a significant impact by tackling complex issues and enhancing outcomes.This role offers an...

  • Lead Consultant

    2 months ago

    Pune, India Jobs for Humanity Full time

    Job DescriptionPosition Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :Bachelor of Commerce/BusinessTravel Percentage :1 - 5% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Analyst, Tech Consulting Workday

    4 weeks ago

    Pune, Maharashtra, India Cielo Talent Full time

    Company DescriptionLocation: India, Natives onlyWork Arrangement: RemoteLanguage: English OnlyAre you ready to accelerate your career? Join Cielo as an Analyst, Tech Consulting A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success Cielo is a brand that reflects our big idea – that...