Senior Manager

16 hours ago

Yelahanka, India Raytheon Technologies Full time

Unspecified Overview : In this Role the Senior Manager will be responsible for managing After Market Engineering team (Stress & Repair) and coordinate with RCE and deliver to very high demanding customer. Job Title: Senior Manager - After Market Job responsibilities: Experience in people management at least 5+ year Owns the execution of long-term strategy of After Market One-Off Manage Operational Budget within limits Responsible for making moderate to significant improvements of processes, to enhance performance of work area Manages the overall operations / performance of the one-off repair organization Coordinates resource planning strategies with senior management Provides technical guidance and direction to solve, monitor, enhance customer service performance and ensure activities are efficient, consistent, reliable and high quality Develops measures to assess customer experience performance Liaises with senior management to ensure that customer service strategies and activities are integrated with business and organization objectives Oversees complex customer problems to ensure resolution and customer satisfaction Solves and reports findings to senior management on customer experience issues and propose strategies to improve and solve customer complaints Coordinates strategies with other groups (DAE/ASM/PSE) to enhance customer service performance Propose organization-wide strategies and policies on customer service to ensure positive customer experience Evaluates, coordinates and prioritize initiatives to enhance the one-off repair process Ensures training is provided to close capability gaps Manages and monitors Global support expectations, initiatives and planning Qualifications : Bachelor’s/Master’s degree in mechanical engineering or Aeronautics holder with 18+ years of experience managing After Market Engineering team (G&O, Resource Planning, Performance Management,, knowledge on RCE, Stress & Repair ), including 5+ years of proven expertise in delivery management Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. Aerostructures: Collins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?

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