Hiring For Customer Service Role_Walk-in Drive-29th Jun

7 days ago

india HCLTech Full time

Customer Service Representative, Voice Support

HCLTech,

Working Location-Nagpur


Walk-In Drive Details:

Time: 3:00-6:00PM

Date: 29th Jun,24

Location:

HCL Technologies Limited

Plot no. 5, Sector-12, Mihan SEZ, Nagpur, Maharashtra 441108



Who we are: We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.


About the Job: We are searching for a customer support representative who wants to make a real impact on the DPO. You will be responsible for providing customer support to end users over call or email and resolving tickets.

​

Responsibilities include: ​


• Provide Level 1 support by following documented SOP's and knowledge articles to retail and wholesale sites for technical issues related to:

- Pin pad

- Pump, Card reader

- Network connectivity, Carwash systems etc.

• Work within ticketing systems to adequately document all work performed.

• Create a ticket in the ticketing system and proceed with resolution basis documented knowledge articles.

• Resolve tickets through phone contacts​.


Skills and Qualifications

​

· Experience with Microsoft Office 365 applications including Word, Excel.

· Excellent English communication skills.

· Graduation degree is must.

· Fresher’s can apply.

· 0-1 Experience candidates can apply for this position.


How You’ll Grow


At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.


Why Us – HCL DPO


·We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees

·Our company is extremely diverse with 165 nationalities represented

·We offer the opportunity to work with colleagues across the globe

·We offer a virtual-first work environment, promoting a good work-life integration and real flexibility

·We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark

·We offer comprehensive benefits for all employees

·We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect


Equality & Opportunity for All


Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.



Interested candidates can share resume on

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