Technogeninc - ServiceNow SAM Lead - IT Asset Management

1 month ago

PuneBangaloreMumbai, India TechnoGen India Private Limited Full time

Position Overview :

Key Responsibilities :

1Project Leadership :

- Lead a team of SAM analysts to deliver high-quality solutions that meet project objectives and stakeholder expectations.

- Develop project plans, timelines, and resource allocations in coordination with project managers and stakeholders.

- Provide guidance and support to team members, ensuring adherence to project timelines and best practices.

- Serve as the primary point of contact for project stakeholders, addressing concerns, providing status updates, and managing expectations.

2. SAM Implementation :

- Collaborate with business stakeholders to gather requirements and define solution designs for SAM initiatives.

- Configure and customize the ServiceNow SAM module to meet project requirements, including workflows, data fields, and integrations.

- Conduct testing and quality assurance activities to validate the functionality and performance of ITAM solutions.

- Facilitate user acceptance testing (UAT) and provide training and documentation to end-users as needed.

3.- Process Improvement :

- Identify opportunities to streamline and optimize ITAM processes within the organization.

- Recommend enhancements to the ServiceNow platform to improve ITAM functionality and usability.

- Work closely with cross-functional teams to implement process improvements and drive operational efficiency.

4.Stakeholder Engagement :

- Build and maintain strong relationships with key stakeholders, including IT leaders, business unit representatives, and external vendors.

- Communicate effectively with stakeholders to gather requirements, provide project updates, and address concerns.

- Ensure alignment between ITAM initiatives and broader organizational goals and objectives.

5. Work Allocation and Productivity REQ Management :

- Allocate work assignments to SAM analysts based on skill sets, workload, and project priorities.

- Monitor and manage the productivity of team members, ensuring timely completion of deliverables and adherence to quality standards.

- Identify resource constraints or bottlenecks and take proactive measures to address them.

6.Regulatory/Compliance Reporting:

- Ensure compliance with regulatory requirements and industry standards related to IT asset management.

- Generate reports and documentation to support regulatory audits and compliance assessments.

- Stay informed about changes in relevant regulations and update ITAM-SAM processes and procedures

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- 10+ Years of experience

- Certification in IT Asset Management (e.g., Certified Software Asset Manager - CSAM) Preferred Or ITIL v4 Foundation preferred

- Extensive experience in IT asset management, including hands-on experience with the ServiceNow ITAM module.

- Proven track record of leading successful ITAM projects from initiation to completion.

- Strong leadership and team management skills, with the ability to motivate and inspire team members.

- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.

- Analytical mindset with a focus on problem-solving and continuous improvement.

(ref:hirist.tech)

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