Analyst - Web Support (eCommerce)

1 week ago

Chennai, India CMA CGM Full time
Job Title :

Sr. Analyst (Web Support) - E-CommerceDepartment :

E-CommerceReporting To :

Manager - E-Commerce Professional ServicesLocation :

Chennai

Short Brief on role:The candidate shall be responsible for providing Level 3 Functional and Technical Support to Regional Offices (L2), GBS (L1) and HO/other stakeholders on our Website and MobileApp solutions.The candidate must have knowledge in SQL and troubleshooting skills.

Key Responsibilities:▪ Providing Functional & Technical Support to eCommerce Network and other stakeholders on Website& MobileApp Solutions.o Analyzing the queries received from eCommerce Network & respond with detailed analysis.o Report the technical issue to the IT team & follow-up for issue resolutionso Participate in Technical calls with IT on root cause analysiso Coordinate with Product Owners for functional clarification, if required.o Adhere to SOP & internal process.▪ Ensure timely update of case status in the Internal Tools.▪ Internal Knowledge Base Management (Confluence) – Maintain the newly reported scenarios anduse cases in the KB.▪ Perform User Acceptance Tests on the bug fix delivered for Web & Mobile App solutions.

Requirements and Specific Skills:▪ Minimum experience of 2 years, preferable in Web Development or Techno-functional support roles.Candidate having experience in the shipping industry is preferred▪ Able to provide support on the various eCommerce solutions offered by the CMA CGM group (Quote to Cash).▪ Understanding the needs of the internal or external customers when initiating actions or makingdecisions.▪ Should be a team player and be comfortable with adopting to dynamic needs of the team.▪ Liaison effectively between all the internal/external stakeholders▪ Preferred Graduate / Engineering graduate in Computer Science▪ Basic understanding of programming and development methodologies▪ Basic knowledge of database concepts like SQL, MongoDB etc

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