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Analyst - Web Support (eCommerce)

3 months ago

Chennai, India CMA CGM Full time

Job Title : Sr. Analyst (Web Support) - E-Commerce

Department : E-Commerce

Reporting To : Manager - E-Commerce Professional Services

Location : Chennai


Short Brief on role:

The candidate shall be responsible for providing Level 3 Functional and Technical Support to Regional Offices (L2), GBS (L1) and HO/other stakeholders on our Website and MobileApp solutions.

The candidate must have knowledge in SQL and troubleshooting skills.


Key Responsibilities:

▪ Providing Functional & Technical Support to eCommerce Network and other stakeholders on Website

& MobileApp Solutions.

o Analyzing the queries received from eCommerce Network & respond with detailed analysis.

o Report the technical issue to the IT team & follow-up for issue resolutions

o Participate in Technical calls with IT on root cause analysis

o Coordinate with Product Owners for functional clarification, if required.

o Adhere to SOP & internal process.

▪ Ensure timely update of case status in the Internal Tools.

▪ Internal Knowledge Base Management (Confluence) – Maintain the newly reported scenarios and

use cases in the KB.

▪ Perform User Acceptance Tests on the bug fix delivered for Web & Mobile App solutions.



Requirements and Specific Skills:

▪ Minimum experience of 2 years, preferable in Web Development or Techno-functional support roles.

Candidate having experience in the shipping industry is preferred

▪ Able to provide support on the various eCommerce solutions offered by the CMA CGM group (Quote to Cash).

▪ Understanding the needs of the internal or external customers when initiating actions or making

decisions.

▪ Should be a team player and be comfortable with adopting to dynamic needs of the team.

▪ Liaison effectively between all the internal/external stakeholders

▪ Preferred Graduate / Engineering graduate in Computer Science

▪ Basic understanding of programming and development methodologies

▪ Basic knowledge of database concepts like SQL, MongoDB etc