Customer Support Executive

2 weeks ago


Ambattur, India The Hindu Full time

Primary Responsibility - Manage customer interactions at call centre effectively adhering to the guidelines & SOP and C-Sat scores. - Monitor & review call centre operations ensuring service levels adherence. - Provide process and product training & refresher training to call centre team to ensure quality of interactions at all touch points. - Co-ordinate with regional SPOCs in resolving customer complaints. - Engage with readers and resolve escalations as per the process timelines. - Ensure reporting requirements of business needs are met as per timelines & support existing MIS deliverables. - Work towards process improvements through regular process reviews & corrective actions addressing process gaps, recurring issues. Qualification - Any Degree ( Regular ) Experience - 3 to 6 Years



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