eBusiness Analyst

4 weeks ago

Hyderabad, Telangana, India Softobiz Full time

Job Title: eBusiness Analyst

Job Location: Hyderabad

Experience: 5+ years

Requirement:

The eBusiness analyst is an investigative, proactive and supportive team member working in the either the eBusiness Customer or eBusiness Supplier Teams. The eBusiness analyst is responsible for investigating and interpreting data, developing insights, and proposing actionable solutions prior to execution. The role is accountable for proactively identifying issues and their root cause and developing solutions to address these.

The eBusiness analyst can work with either digitally integrated customers via EDI, Punchout or Optical Character Recognition (OCR) or digitally integrated suppliers via EDI.

Responsibilities:

Planning and Optimisation

  • Analyzing incoming EDI, Punchout or OCR issues, investigating the technical root cause and working with the respective stakeholders through to resolution on a timely and accurate manner
  • Automation of manual processes in collaboration with stakeholders internally and externally (atomization through technical support systems knowledge)
  • Seeking opportunities to improve processes or create efficiencies to support existing integrated customers through any changes (i.e., ERP changes, security protocol updates etc.)
  • Work with the eBusiness Project Managers, Sales, Customer Care, Category teams as appropriate to drive successful outcomes.

Integrations

  • Gain an understanding of Blackwoods customers and suppliers, to recognise what type of integrations will be valuable for both Blackwoods and its customers and suppliers.
  • Support EDI, Punchout or OCR integrations with Blackwoods, B2Be and suppliers with the various documents we offer.
  • Facilitate EDI, Punchout or OCR testing between Blackwoods and their customers to ensure minimal impact when the supplier becomes EDI live in our production environment.
  • Investigation of root cause EDI exception issues, working with the respective stakeholders to resolve these in a timely manner.

Stakeholder engagement

  • Establish strong and respectful relationships with Key internal and external Stake holders. This ranges from our Technical (middleware team), Purchasing and Warehousing teams to our external suppliers' business and Technical teams.
  • Create strong relationships within the eBusiness team and more broadly with the Digital team across Blackwoods.

Process / reporting improvements and automation

  • Continuous improvement of current reporting in Power BI and driving touchless reporting processes
  • Regular review and development of business processes in Promapp
  • Ensure all requirements changes are effectively communicated to all stakeholders and implemented into all specification documents where necessary.
  • Automation of any manual processes in collaboration with various internal teams (BI, Data and Analytics etc.)

Safety

  • Participates in the safety agenda by ensuring self and team understand, adhere to, and meet their HSE Responsibilities
  • Ensures 100% compliance to Lifesaving rules and reports potential breaches immediately for corrective action.
  • Participates in HSW training compliance requirements and ensures completion of iLearn HSW training modules and participation in toolbox talks.

Experience and Skills required:

  • 5+ years of experience in supplier integration/ERP projects with UAT testing exposure.
  • Hands-on experience with ARIBA/ SAP/ COUPA cXML integrations, and Punchout setup.
  • Proficiency in Excel (Intermediate to Advanced) – must confidently perform VLOOKUPs and Pivot Tables.
  • Strong working knowledge of Outlook.
  • Demonstrable stakeholder management skills, with the ability to facilitate meetings across different levels, from peers to upper management.
  • Strong communication skills (email, calls, and meetings) when engaging with key stakeholders.
  • Excellent organizational skills to manage multiple customers and projects simultaneously.
  • Experience working with customers and cross-functional teams.
  • Willingness to be hands-on and actively participate in execution activities.
  • Ability to work in a fast-paced, agile environment while maintaining accuracy and attention to detail.
  • Strong writing skills for documentation and reporting.
  • Ability to contribute to a culture of creativity, continuous improvement, and innovation.
  • Experience managing EDI, OCR, CRM, or ERP integration projects within tight deadlines.
  • UAT testing experience is preferred.
  • Personal and professional alignment with WIS values.

About Softobiz:

Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 300+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.

At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.

Why Should You Join Softobiz?

- Work with technical craftsmen who are pioneers in the latest technologies.

- Access training sessions and skill-enhancement courses for personal and professional growth.

- Be rewarded for exceptional performance and celebrate success through engaging parties.

- Experience a culture that embraces diversity and creates an inclusive environment for all employees.

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.

For more information about our solutions and organization, visit

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