Desktop Support Engineer

3 weeks ago

Gurugram, India Skylark Group Full time

Job Summary:

We are seeking a skilled and customer-oriented
Desktop Support Engineer
to provide technical assistance to end-users, resolve hardware and software issues, and ensure smooth IT operations. The ideal candidate will have strong troubleshooting skills, experience in desktop and network support, and the ability to deliver exceptional technical service in a corporate environment.

Key Responsibilities:
Technical Support & Troubleshooting:

  • Provide first-level and second-level support for hardware, software, and network issues.
  • Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripherals.
  • Diagnose and resolve system errors, application issues, and connectivity problems.
  • Respond to IT support tickets and resolve issues within agreed SLAs.

Software & Hardware Management:

  • Install, update, and troubleshoot operating systems (Windows, macOS, Linux) and corporate applications.
  • Manage user accounts, email configurations, and permissions via Active Directory and Office 365.
  • Perform preventive maintenance on hardware and replace defective components.
  • Maintain inventory of IT equipment and manage asset lifecycle.

Network & Security Support:

  • Assist in configuring and troubleshooting LAN/WAN, VPN, and Wi-Fi connectivity issues.
  • Support antivirus, endpoint security, and backup solutions.
  • Ensure compliance with IT security policies and data protection standards.

User Assistance & Training:

  • Provide guidance and training to employees on IT tools, software, and system best practices.
  • Assist with onboarding and offboarding employees, including device provisioning.

Documentation & Reporting:

  • Maintain accurate documentation of support requests, solutions, and IT procedures.
  • Prepare reports on recurring issues, hardware performance, and system upgrades.

Key Skills & Competencies:

  • Strong knowledge of Windows OS, macOS, and basic Linux commands.
  • Familiarity with Active Directory, Office 365, and IT ticketing systems.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to work independently and prioritize multiple tasks.
  • Strong customer service orientation and teamwork skills.

Qualifications:

  • Bachelor's degree or Diploma in Computer Science, Information Technology, or related field.
  • 1–2 years of experience as a Desktop Support Engineer, IT Support Executive, or similar role.
  • Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL) preferred.

Work Environment:

  • Office-based role with occasional remote support requirements.
  • May require weekend or after-hours support during critical outages or upgrades.

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