
Operation Support Executive
2 weeks ago
Job Purpose:
To ensure smooth execution of daily operations including shipments, transporter coordination, customer returns management, and support to the General Manager in achieving production and dispatch targets.
Key Responsibilities:
- Shipments & Appointments
– Handle all shipment bookings, appointment scheduling, and coordination for
Amazon, Flipkart, and other marketplaces
. - Transporter Coordination
– Follow up with transporters daily for timely pickup, dispatch, and delivery of goods. - Customer Returns Management
– Track, record, and process customer returns ensuring proper reconciliation and stock adjustments. - Dispatch Records
– Maintain
vehicle-wise product dispatch and unloading details
, ensuring accurate matching of records with transporters/warehouses. - Operational Support to GM
– Assist the General Manager with day-to-day tasks like production tracking, error follow-ups, team coordination, and ensuring targets are met. - Reporting & MIS
– Prepare daily/weekly reports for dispatches, returns, transporter performance, and share with management. - Problem Solving
– Actively resolve shipment delays, appointment issues, or return discrepancies with quick escalation when required. - Cross-Department Coordination
– Work closely with
production, packaging, and accounts teams
to ensure smooth workflow.
Salary - 15K+
Will be Trained for Existing hand over, but new skills and reporting is to be learned by self.
Key Skills Required:
- Strong coordination & communication skills (with transporters, customers, and internal teams).
- Knowledge of
Amazon/Flipkart seller portals
for shipment & returns handling. - Proficiency in
Excel/Google Sheets
for reporting & reconciliation. - Ability to work under pressure and solve operational bottlenecks quickly.
- Detail-oriented with a focus on accuracy in dispatch & return records.
Qualification & Experience:
- Graduate in
any Field
(preferred). - 1–3 years of experience in
e-commerce operations, logistics, or dispatch handling
(preferred).
•
• Freshers with strong learning ability can also be considered.
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