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Software Support

3 months ago

kochi, India Empress InfoTech Full time

Software Support (Technical) Engineers & Trainees

We are looking for Support (technical) engineers for the implementation and support of our software products.
Responsibilities:
• Provide implementation and technical support for our software products to international customers.
• Provide production support for web-based applications developed in .net or java.
• Provide technical support for Windows web servers, Database servers, and Cloud environments like AWS.
• Resolve, document, and track technical issues to ensure timely resolution to customer problems.
You will be working collaboratively with a highly talented team of technical support engineers in India and in the US to deliver software support services to customers around the globe.
Requirements:
* Excellent written and verbal communication skills in English .
* 0 to 3 yrs experience in software and technical support.
* Good Customer service skills.
* Excellent troubleshooting, diagnostic and analytical skills .
* Knowledge of software implementation.
* Good Knowledge of Networking, FTP, HTTP, DNS, Active directory, etc.
* Good knowledge of Windows (server and desktop), Linux, and Mac Operating Systems and their administration.
* Knowledge in Microsoft SQL Server or other databases.
* Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week.
* Knowledge of Cloud services such as AWS, Azure, GCP. Certification would be a plus.
Note:- Freshers with excellent communication skills and those who completed internships courses in MCSE/Networking/Cloud systems can apply for the trainee post.
Email your resume with a subject of "Technical Support Engineers" and a cover letter to provide the following information to be considered for the position.
1. Experience in IT.
2. Current location.
3. Notice period required to join (Immediate Joiners preferred).
4. Current remuneration and expectations.