HRMS Software Support Executive

1 week ago


Kochi, India Voyon Technology Pvt Ltd Full time

HRMS Software Support Executive

Job Overview:
We are seeking an enthusiastic and detail-oriented HRMS Software Support Executive to provide top-notch support for our Human Resource Management System (HRMS). The role involves assisting clients in troubleshooting issues, offering guidance on system functionality, and ensuring an excellent user experience. This position is crucial to maintaining client satisfaction and ensuring seamless HR operations through our software.

Key Responsibilities:
Client Support: Provide first-level support to HRMS users by responding to queries via phone, email, or chat, ensuring timely resolution of issues.
Troubleshooting: Diagnose and troubleshoot technical issues related to the HRMS platform, escalating complex issues to technical teams when necessary.
System Training: Conduct user training sessions to help clients understand system features and best practices for using the software.
Documentation: Maintain accurate records of customer interactions, issues, and resolutions in the support database.
Collaboration: Work closely with cross-functional teams such as product development, sales, and customer success to improve the overall client experience.
Software Testing: Assist in testing new features and updates to the HRMS platform, providing feedback on potential improvements or bugs.
Client Communication: Keep clients informed about system updates, scheduled maintenance, or potential downtime.
Issue Resolution: Assist in resolving queries related to HR processes such as attendance, payroll, recruitment, and performance management within the HRMS software.

Required Skills & Qualifications:
Education: Bachelor’s degree in Information Technology, HR, Business Administration, or a related field.
Experience: 1-3 years of experience in a customer support role, preferably within software or HR domain.
Technical Knowledge: Familiarity with HRMS or ERP systems and basic understanding of cloud-based solutions.
Communication: Excellent verbal and written communication skills with a customer-focused approach.
Problem-Solving: Strong troubleshooting and analytical skills to resolve technical issues efficiently.
Interpersonal Skills: Ability to work independently and as part of a team, with strong organizational and multitasking skills.
Tools: Experience with help desk software and remote troubleshooting tools.
Languages: Multilingual abilities are a plus (e.g., English, Hindi, Arabic, etc.).

Preferred Skills:
Familiarity with HR processes (e.g., payroll, recruitment, performance management).
Experience supporting cloud-based platforms like Microsoft Azure.
Basic understanding of APIs and system integrations.
Experience in software testing or quality assurance.



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