MS Dynamics 365 CRM Architect
3 weeks ago
About the job
Extraordinary careers start here
NCS , a subsidiary of Singtel Group, is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 12,000-strong team across 58 specializations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, data, cloud and platforms, as well as core offerings in application, infrastructure, engineering and cybersecurity. NCS also believes in building a strong partner ecosystem with leading technology players, research institutions and start-ups to support open innovation and co-creation.
About NCS India
NCS India Delivery Center (IDC) is an IT services provider for global NCS. We help integrate the core expertise of NCS global group of companies to deliver complete business solutions in the areas of IT Consulting, Managed Infrastructure Services, Application Services and Testing. IDC provides solutions to a variety of industry verticals such as Telecommunications, Education, Taxation, Bank, Travel, Energy & Power, E-Commerce, Finance and Healthcare. We envision to help our global clients across key industries to implement the latest in technology and accelerate their digital transformation journey. For more information, visit
Your role is only the beginning
Are you excited to join a dynamic team revolutionizing billing operations? Dive into hands-on experience with Kenan billing modules, taking ownership of L2 billing production activities. Lead incident resolution, facilitate root cause analyses, and drive proactive improvements to optimize performance and meet SLAs. Enjoy the thrill of providing off-hours support on rotation.
What will you be expected to do?
MS Dynamics 365 CRM Architect
Function: Software Engineering → Backend Development, Big Data / DWH / ETL, Solution Architecture / Presales
- CRM
As a Dynamics 365 CRM Solution Architect, you are considered a Solution Specialist and have in depth knowledge of D365 CRM/CE and Power Platform. You are energetic and passionate about Dynamics 365 CE and the Power Platform and how it can be used to solve complex business problems. You have in-depth knowledge of Dynamics 365 CE Apps including Field Services.
You will help define the technical solution, providing expert services to solution large complex projects. You will help provide leadership and direction to the delivery team and provide Architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE and Power Platform. You are also seen as a technology leader within the Dynamics 365 community and you routinely share your knowledge on leading edge topics in community and internal events.
Responsibilities:
CRM Application Lead will lead the delivery of our Microsoft Dynamics 365 solutions.
Minimum of 10+ years of proven experience in implementing End-To-End Large scale solutions involving Dynamics CE(CRM) with multi country roll out of at least 7-8 full scale industry solutions using Dynamics CE (CRM), Integrations, Power Platform
Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology.
Possess strong understanding of Dynamics 365 & power platform stack and stay relevant with new features.
Design and development of aviation domain specific implementations; Influence usage of out of the box Dynamics 365 functionality, giving NCS a competitive advantage.
Meet and exceed customer expectations on business knowledge, skills, and behaviour.
Identify business/project risk and mitigate or communicate as necessary.
Ensure progress updates are communicated to relevant parties both formally and informally.
In-depth knowledge of all modules of Dynamics 365 CE, including appropriate Architect level certifications. Relevant experience on Dynamics 365 Sales, Marketing & Customer Insights.
Strong implementation experience with Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI, RPA etc.), including appropriate Architect level certification.
Broad understanding of software development lifecycle, Development management, Release management, Data migration, cut-over planning, and Go-Live support.
Exposure in Cloud Storage Services (Azure SQL, Blob storage etc.)
Experience with Azure Platform and Integration Services including LogicApps, Functions, Azure Service Bus etc.
Experience working with onsite offshore teams.
Experience of Agile / Waterfall Methodology
Ability to architect solutions that involve multi-region implementations.
Strong technical leadership for engagements and ability to present to the C-Suite stakeholders.
Ability to handle distributed large teams and deliver quality solutions.
Ready to start your extraordinary journey with NCS?
Send us your resume at with the position name in the subject line.
Click HERE to view more openings at NCS India.
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